Operations Trainer

Summary

Encore Fire Protection is an industry-leading, full-service fire protection company, serving over 30,000 customers across the Northeast, from Maine to Pennsylvania. With over 1,800 dedicated employees, we deliver top-notch service to those who rely on us to save lives and protect property through state-of-the-art fire suppression, sprinkler systems, and alarm solutions. Our mission? To be the best fire protection company the industry has ever seen.

As part of Encore’s Data Integrity Team, the Operations Trainer will play a key role in supporting our mission by training employees on new software applications and systems. Your primary goal will be to ensure that all users are proficient in utilizing these applications effectively to enhance productivity and streamline processes. This role does require ~80% travel up and down the East Coast to train our staff located in various office locations.

What You’ll Do

• Develop and deliver training sessions for new software applications.
• Create user-friendly training materials, including guides, presentations, and online resources.
• Assess the training needs of employees and tailor sessions accordingly.
• Provide one-on-one support and troubleshooting assistance as needed.
• Gather feedback to continuously improve training programs and materials.
• Collaborate with IT and application development teams to stay updated on new features and functionalities.
• Monitor and evaluate the effectiveness of training programs through assessments and user feedback.
  
  

What You’ll Bring To The Team

• Bachelor’s degree in Education, Information Technology, Business, or a related field preferred.
• Experience in training or teaching, particularly in technology applications.
• Strong understanding of various software applications and systems.
• Excellent communication and interpersonal skills.
• Ability to simplify complex concepts for diverse audiences.
• Proficient in Microsoft Office and other relevant software tools.
• Willing to travel to various Encore locations to conduct training for new partner companies.
  
  

What We Offer

At Encore, we’re committed to creating a culture where success thrives, and every team member is energized by the impact we make on people’s lives every day. Here’s what you can expect:

• Competitive salary based on experience, plus a performance-based bonus.
• We focus on working smarter, not harder, with a results-driven mindset.
• We dress for the day’s objectives—jeans most days, suits when necessary. We also provide Encore gear for all new team members.
• Daily snacks and coffee, weekly office lunches, and a culture that encourages idea sharing and innovation.
• Access to leading-edge web-based productivity tools.
• Participation in a Fidelity 401(K) with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid life insurance policy of $50,000.
  
  

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.