Operations Supervisor

What You’ll Do

The Operations Supervisor will assist the Branch Manager in the day-to-day activities of, typically, a level 1 branch by assisting with service quality, physical operations, audit integrity, facilities, and risk management of the branch. Under the Branch Manager’s guidance, the Operations Supervisor will address and resolve client concerns, employee issues and complete the following primary responsibilities.

Responsibilities Include

• Support management in the sales management process, which may include monthly sales meetings
• Assist in establishing sales goals for each branch sales team member
• Assist in tracking and reporting progress towards achieving sales goals
• Ensure quality and integrity of the sales process; identify and refer prospective customers to specialized area departments within the Bank, Real Estate, Asset and Trust, Investment & Brokerage and SBA
• Business development of market area through proactive sales calls and networking
• Responsible for ensuring customer issues are resolved in a timely manner as per customer service standards
• Encourage branch staff and sales team to promote customer knowledge of alternative delivery channels, (Cash Management, Online Banking, Telebank, etc.)
• Ensure branch merchandising and marketing materials are current
• Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies
• Support branch in handling complex customer inquiries and relationships including all new accounts., etc.
• Maintain operational integrity and mitigate risk of the branch through best practices, staff training and development
  
  

What You’ll Need To Be Successful

• Leadership – maintain strong and effective leadership under stressful conditions
• Teamwork – maintain a positive working relationship with your team members; offer guidance when appropriate and welcome feedback from others
• Communication – speak and write clearly and persuasively in all situations; listen, get clarification, and respond well to questions
• Problem Solving – identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
  
  

Qualifications

• High school diploma required; some college courses preferred
• Minimum 3 years’ experience in Financial Services with at least 1 of those years in a leadership type role
  
  

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!
  
  

Pay Range (Hourly): $25.00 - $31.00/hour

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.