Operations Manager

Overview

About Us

Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.

Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America".

When a customer picks up the phone or sees a Pegasus representative at their facility, they know that they are dealing directly with an owner of the company. Everyone has one overriding goal: do whatever it takes to guarantee our customer’s satisfaction. It is our goal to deliver “WOW” experiences through exceeding our customer’s and employee’s expectations. We are quick to respond with care, compassion, and attention to detail. Working as a part of a world-class team to achieve great things together, if our customers and employees don’t rave about Pegasus, then we have failed.

General Responsibilities

Job Skills / Requirements

The Operations Manager oversees janitorial operations at an assigned site, maximizing resources to achieve customer satisfaction, productivity, schedule adherence, and economic goals. We are looking for a hands-on leader with a “boots on the ground” mentality—someone who is engaged with the day-to-day operations, motivates the team through action, and understands the challenges staff face. This role includes managing both day and night staff, with regular site visits to ensure operational efficiency and high staff performance.

Specific Duties / Essential Functions

• Support and lead janitorial teams across the region, ensuring effective scheduling and real-time resource utilization that respects employees’ time and strengths.
• Collaborate with team leaders to assess the appropriate balance of part-time, full-time, and flexible staffing to meet operational needs and support work-life balance.
• Monitor team hours to ensure alignment with budget guidelines while promoting fairness and efficiency.
• Serve as a hands-on leader by operating and training team members in the safe use and maintenance of cleaning equipment and machinery.
• Foster open, two-way communication with Managers, Supervisors, and frontline staff to ensure transparency, trust, and shared accountability
• Work closely with Regional Leaders to align staffing with demand, provide insights on local conditions, and adapt to changes in real time.
• Directly manage and support frontline employees, ensuring they are equipped to succeed and feel valued in their roles.
• Conduct regular site visits to ensure service quality and provide timely feedback and support.
• Handle customer change orders and provide accurate quotes and supply requests to maintain service continuity.
• Lead employee onboarding and offboarding processes with a focus on positive transitions and clear expectations.
• Implement contingency plans and support staff during system issues or disruptions; escalate challenges appropriately to ensure team support and continuity.
• Review team performance regularly and initiate timely coaching, corrective action, or leadership escalation as needed.
• Participate in planning cycles at all levels (daily to annual) to align operational goals with team capacity and development.
• Submit employee change orders promptly to maintain accurate staffing records and payroll accuracy.
• Act in alignment with company values and policies, always prioritizing the well-being of your team and the overall objectives of the organization.
• Cultivate a positive, respectful, and inclusive work culture that motivates staff, enhances morale, and boosts long-term productivity.
• Represent the company positively in all interactions, reinforcing its mission, values, and goals.
• Keep direct leadership informed of challenges or unusual developments, offering proactive solutions or recommended actions.
• Provide continuous coaching, mentorship, and performance feedback to help team members thrive and grow.
• Partner with the Training & Development Team to identify growth opportunities for employees and support their professional journeys.
• Clearly communicate responsibilities and performance expectations to each team member.
• Oversee contracts with external vendors to ensure services align with team and site needs.
• Define performance standards and use them as tools for coaching and evaluating progress.
• Provide thoughtful input on promotions, salary adjustments, transfers, and disciplinary actions in a fair and objective manner.
• Ensure all team members receive thorough training and have access to tools and support for success.
• Develop and prepare individuals for future leadership and advancement opportunities.
• Oversee End of Shift (EOS) inspections, ensuring Leads are supported in completing them timely and accurately, and follow-up is done on any issues found.
• Perform additional duties as needed, always with a mindset of service, collaboration, and people-centered leadership.
  
  

Requirements

• Associates degree or Bachelor’s degree in business administration or a related field is a plus
• 3-5 years of experience in a leadership or management position.
• Minimum of 2 years Operations experience
• Experience in the same industry or a related field is preferred.
• Client/Vendor Management experience is preferred.
• Experience managing budgets and inventory management preferred
• Excellent communication skills (Verbal and Written) and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Must have experience working with Microsoft Office software applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Valid State Driver's License with clean record
• Must always align with Pegasus DNA
  
  

Supervisory Responsibility

This position manages all employees of the department and is responsible for leadership, perform

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan, Special Incentive Plans