Operations Coordinator, Strategic Initiatives

Description

COMPANY INTRODUCTION

Gemini’s vision and opportunity is to earn respect as the leading provider of ethical, quality legal support products and services to a growing number of attorneys and types of law. We deliver on our mission through principled, personal leadership. We embrace and meet our clients’ true needs by providing a safe, stable and competitive work environment where employees, clients and vendors enrich ?their community and themselves personally and professionally.

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers. Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are.

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About The Position

The Operations Coordinator, Strategic Initiatives supports Gemini’s Operations team by coordinating vendor activities, assisting with process improvement projects, and ensuring smooth execution of operational initiatives. This role is highly detail-oriented, with strong organizational and analytical skills. The Coordinator works closely with the Operations Manager, Strategic Initiatives to maintain vendor relationships, track performance metrics, reconcile invoices, and contribute to operational efficiency efforts.

This position is ideal for a proactive problem-solver who is eager to learn, can balance multiple priorities, and thrives in a collaborative environment.

• Location: Rocklin, CA / Hybrid-Remote
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $65,000-$84,000 Annually
  
  

Requirements

KEY RESPONSIBILITIES

• Provide backup support to the Operations Manager of Strategic Initiatives
• Assist in monitoring vendor performance by tracking key performance indicators (KPIs) and preparing summary reports when needed.
• Help reconcile vendor invoices, ensuring accuracy and alignment with contract terms when needed.
• Coordinate strategic initiatives across Operations and Gemini
• Ensure proper process documentation is up to date across Ops
• Create and maintain a process for managing incoming quality escalations from sales including overseeing a root cause analysis, action plan and accountability plan of the Ops Supervisors
• Contribute to process improvement projects by gathering data, documenting workflows, and suggesting enhancements.
• Research market and industry benchmarks to support operational strategies.
• Assist in preparing reports, presentations, and updates for leadership.
• Provide administrative and logistical support for cross-functional meetings and initiatives.
• Participate in quarterly Operations department Pulse meetings.
• Support due diligence activities and integration planning during acquisitions as assigned.
• Other duties as assigned.
  
  

Qualifications

Education and/or experience:

• Bachelor’s degree in business administration, operations management, or related field preferred; equivalent work experience accepted.
• 2–4 years of experience in operations coordination, vendor management support, or project coordination.
• Experience in legal services, insurance, or healthcare industries is a plus.
  
  

Skills

• Strong organizational skills with ability to manage multiple tasks and deadlines.
• Proficiency in data entry, tracking, and reporting.
• Strong written and verbal communication skills.
• Detail-oriented with accuracy in invoice reconciliation and record-keeping.
• Comfortable working independently and in a team setting.
• Analytical mindset with willingness to learn process improvement methodologies (Lean/Six Sigma exposure a plus).
  
  

Technology

• Proficiency with Google Workplace (Docs, Sheets, Calendar, Gmail, etc.).
• Familiarity with operations tools and software (ERP, CRM, or project management platforms).
  
  

Functional Requirements

ENVIRONMENT & PHYSICAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 4-6 hours/day)
• Using a phone with or without a headset for extended periods (total: 1-2 hours/day)
• Occasionally driving up to 25-50 miles per day
  
  

TRAVEL

Travel may be required for this position up to 10% of working hours

What You'll Love About Gemini

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards
  
  

Salary Description

$65,000-$84,000 Annually