Operations Business Analyst

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Operations Analyst

We’re looking for an Operations Analyst to join our growing Consumer Financing team! If you’re someone who thrives on improving processes, enjoys cross-functional collaboration, and loves diving into data to solve problems—this could be a great fit. The analyst should also be prepared to expand their duties to meet shifting priorities within the organization.

What You’ll Do

• Assist in creating and updating our Operations Manual.
• Understand the details of our consumer financing products and be an additional reference.
• Research tasks may include loan program issues, customer issues, sales experience issues. You will need to be able to share insights and recommendations from your research.
• Use lucid chart or some other workflow tool to document consumer financing customer experience flows.
• Evaluate our processes for consumer finance and identify opportunities for improvement.
• Track and report outages from third-party vendors.
• Stay on top of changes in consumer financing and share updates.
• Build strong working relationships with Product, Engineering, and Customer Support teams.
• Use data-driven information when issues come up to support findings and recommendation.
  
  

Growth Opportunities

• Answering questions about onboarding errors and financing-related messages.
• Helping review training content and suggesting updates from the various sales organizations (Inside sales, door to door sales, Care, and field operations).
• Become a go-to person for financing-related questions from across the company.
• Supporting escalation strategies and working with partners to respond quickly in critical moments.
• Significant growth opportunities exist within this roll
  
  

What We’re Looking For

• Excel skills to include vlooup, hlookup, xlookup, graphing, etc.
• Ability to convey messaging in a concise PowerPoint deck to be consumed by executives.
• Experience using visualization tools like Lucid chart and other workflow tools.
• Experience with Salesforce.
• Good communicator and problem solver.
• Process improvement mindset and solid operations background.
• Bachelor's degree or 3+ years of relevant operations experience.
  
  

Preferred Qualifications

• Experience with Tableau and/or other database visualization tools.
• Customer focused mindset.
  
  

Working Conditions

• Hybrid schedule, 3-days in office based in Lehi, UT.
• Open office environment.
• Some overtime may be required as special projects arise.
  
  

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.