Onboarding Specialist

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

The Onboarding Specialist is responsible for supporting and monitoring the post-hire clearance process for all operational Swissport new hires while ensuring regulatory compliance. This position will directly partner with the Talent Preboarding Lead for their assigned station to ensure recruiting objectives are met in a timely manner. The ideal candidate will be a well-organized team player who can thrive in a fast-paced, high-volume, regulated work environment, while driving an industry best candidate experience.

Team Member may also be responsible for performing other job duties occasionally as assigned.

The expected pay rate is $25.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Support the candidate onboarding process from offer acceptance to start of training.
• Partner with HR on candidate onboarding processes via iCIMS, including pre-employment background checks, drug screenings, including airport authority and badging forms, FAA regulatory, and state tax forms.
• Guide candidates through the onboarding process with clear, concise communication and instruction; attending to barriers, and upholding the service standards of the organization.
• Monitor candidate onboarding tasks in Applicant Tracking System (iCIMS) to ensure the timely completion of assigned tasks.
• Engage with candidates via phone, email, and text to follow up on pending items and provide guidance and support on the onboarding process.
• Collaborate with the Talent Acquisition, Human Resources, and Training teams to resolve challenges and continuously improve onboarding processes.
• Maintain confidentiality and diligently protect the personal information of candidates and team members.
• Ensure compliance with federal, state, and local regulations.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments).
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

• 1-3 years of previous HR, onboarding, operations or regulatory compliance, or related experience preferred.
• Experience working in a role monitoring a process or workflow.
• Excellent communication skills- written, verbal, and listening skills. Able to communicate effectively both in-person and through written correspondences with candidates, peers, managers, and leadership.
• Ability to engage all candidates with the highest standards of personal, professional, and ethical conduct.
• Microsoft Office Skills include scheduling Outlook meetings, responding to candidate inquiries via email, entering candidate data into an Excel tracker, etc.
• Comfortable performing repetitive tasks.
• Ability to manage candidates at different phases of the onboarding process, with many with different hiring requirements.
• Must have technical acumen and be comfortable working with dashboards and widgets and working in different systems daily.  
• Detail oriented, self-motivated, proactive, strong organizational skills and ability to prioritize.
• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint, etc.)
• Works well under pressure and adapts well to working with short deadlines in tight turn-around situations.
  
  

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
  
  

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!