Office Coordinator Clerical

Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will support the Primary Care Team with clinic operations. You will get to rotate between offices to assist with coverage and gain a broad set of skills. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it.

A caregiver in this position works a weekly rotating schedule. Shifts will include 7:30AM – 4:00PM, 8:00AM – 4:30PM, 8:30AM – 5:00PM and 9:00AM – 5:30PM.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
• Work through and solve patient issues professionally and in a timely manner.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
• Input reasons for all visits on all appointments.
• Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured.
• Complete and deliver surgery packets to OPS and Access Plus.
• Maintain complete and up-to-date documentation and files, including product and service quotes.
  
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of clerical, customer service or other relevant experience
• Knowledge of medical terminology gained through experience or formal course work
• Basic math skills, such as addition, subtraction, multiplication, division and percentages
• Strong computer skills and working knowledge of Microsoft applications and email software
• Typing competency with the ability to format, spell, punctuate, edit and proofread
  
  

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds
  
  

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.
  
  

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.