NOC Engineer

Description

Overview

The NOC Engineer’s primary responsibility is to monitor, troubleshoot, track and report on the

daily operational activities and performance of Surf Internet’s fiber-based network and

systems. This position requires a high attention to detail, and regularly multi-tasking using strong verbal and written communication skills in a collaborative environment.

Reports To: Network Operations Manager

Department: NOC & Network Engineering

Job Status: Exempt

Primary Responsibilities

• Monitor the Surf network for events and anomalies that may lead to disruptions to our customer experience
• Initiate, coordinate and lead triage efforts to restore customer services and mitigate future events
• Support, configure and maintain all Route / Switch and optical transport platforms including, but not limited to Juniper, Mikrotik, Infinera and Adtran
• Manage and track all incoming incident requests using ticketing system
• Serve as escalation contact for Tier 2, Technical representatives
• Support internal NOC escalations through Peer to Peer review process
• Adhere to NOC standard operating procedures
• Track all network changes made through CAB ticket process
• Create change management solutions and track through ticketing system, identifying and overseeing notification of impact to customers.
  
  

Qualifications

Qualifications

• Bachelor’s degree in engineering, IT, computer science, or related field of study
  
  

Preferred.

• Strong analytical and problems solving skills
• Strong understanding of BGP, OSPF, MPLS, VPLS, DWDM, SONET, GPON and Active
  
  

E fiber networks

• Knowledge of application transport and infrastructure protocols
• Knowledge of network cabling and network topology
• Knowledge of Routing and switching
• Knowledge of Cambium, Ubiquiti and BaiCells equipment preferred
• 2+ years’ experience using Adtran, Juniper, Mikrotik, and Infinera equipment preferred
• 2+ years’ experience implementing, administrating, and troubleshooting network infrastructure devices
• Ability to read, decipher and create network diagrams and documentation for design and planning of network communication systems