Member Support Specialist, Full-Time

HOURS for this role switch every other week

Week 1: Monday through Friday 1-10PM CST

Week 2: Tuesday through Friday 1-10PM CST and Saturday 9-5PM CST

Position is remote.

Who we are:

Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier, healthier lives while ensuring stigma, costs, and logistics are no longer barriers. Come and be part of a fun, collaborative, supportive, motivated, and data-driven team creating the first scalable and integrated model in mental healthcare for kids and teens. Help shape the future of pediatric mental health and bend the healthcare system to work better for everyone.

Today's world can be intense and stressful, and it's taking an unprecedented toll on kids, teens, and families. Bend Health's collaborative care model relies on therapy to help families manage the ups and downs of everyday life. These challenges could involve managing emotions, challenging negative thinking, and reducing stress and anxiety.

We are looking for a full-time, Member Support Specialist who is passionate about whole-person, whole-family mental health care. This position reports to the Operations Supervisor.

What you'll do:

• Be on the ground floor of the Bend Health operations team, set the culture of the service organization, and ensure the member experience at Bend Health is a differentiator and industry leader
• Utilizing a concierge approach, provide exceptional internal and external support, across multiple modalities, including email, form, phone, and text
• Operate in Zendesk to resolve both internal and external tickets
• Exercise a sense of urgency, collaborating cross-departmentally to identify, investigate, document, troubleshoot, and resolve support queries through a tiered escalation continuum
• Help create end-to-end support documentation for a seamless support experience
• Other duties as assigned
  
  

Who you are:

• A Psychology degree is preferred
• A details-driven rockstar, with a 'knock-it-out-of-the-park' mentality, keen on delighting members by creating a one-of-kind experience
• Strong customer service skills to manage challenging customer expectations
• Documentation and quality assurance processes experience
• Ability to learn and utilize new tools and applications effectively
• Ability to work independently and decisively
• Passion for expanding access to mental health care
  
  

The salary for United States residents is $45K - $50K/year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Bend Health offers a comprehensive benefits package, incentive and recognition programs, equity, and 401k contribution (all benefits are subject to eligibility requirements). Come join us to expand access to quality mental health care for kids, teens, and families!

We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with third-party job hosting sites. If you are applying for a position with us, we will always take the following steps:

• We will only email you from the @bendhealth.com domain
• Our screenings and interviews will be via phone or Zoom/Google Meets Video - Never chat or instant message
• We will not send you a check until you are actively employed
• We will never ask you for personal payment or require you to purchase equipment
  
  

We are here to help if you have any questions or concerns about a job posting. Please reach out directly to [email protected] for inquiries. Thank you again for your interest and we look forward to connecting with you!

At Bend Health, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.