Member Success Representative

Job Title: Member Success Representative

Position Type: Part-Time

Location: AZ or UT based

Company Summary:

Heva is on a mission to empower individuals to achieve "generational health," a concept where the health improvements you make today positively impact not only your life but the lives of future generations. Through personalized Telehealth services, we focus on sustainable weight loss, hormonal balance, and overall wellness, helping people feel their best and create lasting health legacies. At Heva, we believe in health that goes beyond the individual, influencing families and communities for generations to come. Joining Heva means making a lasting impact on peoples' health journey.

Position Overview:

Heva Health is on a mission to help people live longer, healthier, more vibrant lives through proactive, personalized care. We're looking for a Member Success Representative (MSR) to join our growing team and help us create an exceptional experience for every patient — from their first interaction through their wellness journey with us.

Key Responsibilities:

As a Member Success Representative, you'll be the warm, helpful, and reliable voice our member's trust. You will:

• Welcome new patients with thoughtful, friendly calls to thank and guide them
• Reach out to patients who haven't completed their medical forms via phone or email
• Respond to inquiries from prospective members about pricing, membership, and services
• Assist patients through every step of their onboarding process
• Support existing members in getting the most value from their membership
• Respond promptly and professionally to chats, texts, emails, and calls
• Take on any additional task that improves the patient experience and contributes to better outcomes
  
  

Qualifications:

We're looking for someone who is compassionate, reliable, and proactive — someone who treats every patient like a person, not a number.

You must:

• Be an exceptional communicator — clear, kind, and confident across phone, text, chat, and email
• Be self-motivated and task-oriented, with strong follow-through
• Take ownership of the patient experience and truly care about their success
• Be responsive — quick to reply, even faster to help
• Be detail-oriented — you'll manage multiple members and conversations
• Be organized and adaptable — startup energy is fast and fluid
  
  

Preferred Qualifications:

• Experience working in healthcare, wellness, or a membership-based business
• Previous remote work experience
• Comfort with EHRs, CRMs, or patient messaging platforms
  
  

Work Environment:

• Dynamic Start-up Culture: Join a fast-growing, innovative startup where agility, creativity, resilience, and comfort with ambiguity are essential.
• Work Environment: Virtual/Work from Home
• Collaborative Atmosphere: Work in a supportive environment that values teamwork, initiative, and continuous learning.