Member Service Representative ( Remote )

We are currently seeking a dedicated and customer-focused Member Service Representative to join our remote team. In this role, you will be responsible for providing exceptional service to our clients and members, answering their inquiries, and finding solutions to their needs. Your primary goal will be to ensure a positive and seamless experience for our members and help us maintain our reputation for excellent customer service.

Key Responsibilities:

• Respond to member inquiries and provide timely and accurate information about our services and products.
• Identify and escalate any issues or concerns raised by members to the appropriate team for resolution.
• Use active listening techniques to understand member needs and provide personalized solutions.
• Build and maintain relationships with our members through professional and friendly communication.
• Educate members on our offerings, promotions, and benefits to increase engagement.
• Assist in onboarding new members to our platform and ensure a smooth and successful transition.
• Continuously update and maintain member records to ensure accuracy and completeness.
• Collaborate with other team members to improve member satisfaction and overall service delivery.
• Identify opportunities to improve processes and suggest ways to enhance the member experience.
  
  

Requirements:

• Minimum of 2 years of experience in a customer service or member support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Proficient in using various computer programs and systems.
• Patient and empathetic approach to handling member inquiries and concerns.
• Strong attention to detail and accuracy in data entry.
• Ability to remain calm and professional in high-pressure situations.
• Understanding of market research and its impact on businesses is a plus.
  
  

Compensation Range: $75K - $81K