Manager - Practice Operations, Telehealth

Description

Medical Group Practices

Req #: 56261

Management/Leadership

The Practice Manager is responsible for the operational leadership of a fully virtual walk-in clinic and virtual in-basket management practice, ensuring high-quality, timely, and patient-centered care. This role oversees all aspects of virtual care delivery, including team leadership, patient access, workflow optimization, and provider support. The Practice Manager leads a remote team of clinical and administrative staff, managing scheduling, training, and performance to ensure seamless virtual visit coordination and telehealth compliance. They optimize provider in-basket workflows—ensuring timely triage, documentation, and follow-up—and use data to monitor KPIs, develop dashboards, and drive continuous quality improvement. In close partnership with various internal and external teams, this role implements cross-functional process improvements to enhance both patient and provider experiences across virtual services.

This role is generally scheduled weekdays, 8 - 4:30, and is based at our 110 Free Stret/Corporate office location (with hybrid flexibility). This role will primarily support Virtual Quick Care, however, will support duties in Virtual Behavioral Health and Virtual In Basket.

Summary

The Manager – Practice Operations role is responsible for supervising both clinical and administrative staff and coordinating the daily operations to ensure a smooth workflow and optimum productivity while maintaining patient, staff and physician satisfaction.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: Bachelor's Degree preferred.
• License/Certifications: N/A
• Experience: Two or more years' management/supervisory experience preferred. Hospital/outpatient clinic management preferred.
• Additional Skills/Requirements Required: The ideal candidate will have medical practice leadership experience, possess strong communication skills. Prior virtual experience/walk in experience a plus.
• Additional Skills/Requirements Preferred: Knowledge of financials including AP and AR
  
  

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact [email protected]