Loan Servicing Representative I (Onsite)

Overview

The Loan Servicing Representative will provide quality service while supporting internal members in a wide array of general functions for both Consumer and Real Estate Loan Servicing. If you enjoy helping people and have experience working in a financial institution processing applications for loans, credits and memberships, this job may be for you!

About Frontwave Credit Union:

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 13 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

What’s In It For You:

• Competitive pay, 401k matching, mortgage and auto discounts.
• 9-27 days of PTO per year (based on tenure) and 10 paid holidays.
• Affordable medical, dental, vision health plans, and Flexible Spending Account.
• Employee Assistance Program with a variety of services.
• Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
• Culture of excellence and continuous improvement.
• We strive to be the best place you’ve ever worked!
  
  

Responsibilities

Essential Duties and Responsibilities:

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.

General Loan Support

• Assists internal members over the phone with basic loan inquiries, and loan policy and procedure clarifications
• Receives and processes consumer loan rate reduction/limit increase requests
• Processes basic loan adjustments, re-amortization (calculations), payment changes/adjustments, and loan extension requests
• Processes miscellaneous requests to include: mail requests, LOC closure requests, Letters of Guarantee, and Verification of Deposits
• Maintains Daily Closed Loan Report
• Posts and maintains reports for consumer loan payoffs
• Completes Payment Reversals and basic adjustments
• Performs closing duties
  
  

Insurance Product Support

• Acts as Liaison between Insurance Vendors, Members and other departments
• Processes Debt Protection Claims and Adjustments
• Tracks and maintains applications for Extended warranty and Guaranteed Asset Protection
• Reviews and submits related remittance reports for general ledger reconciliation.
  
  

Qualifications

Education and/or Experience:

High School Diploma or general education degree (GED). Minimum 6 months clerical experience in a credit union or similar financial institution with basic consumer lending knowledge.

Additional Knowledge, Skills and Abilities:

Basic computer skills with general knowledge of Microsoft Office applications. Knowledge of California and out of state DMV Policy and Procedures. General knowledge of credit union/and or financial institution loan policies and procedures. Self-starter with the ability to prioritize and meet deadlines

Knowledge required includes standardized rules; procedures or operations requiring considerable training and experience to perform the full range of standard clerical assignments and resolve recurring problems.

Salary Range: $19.26/hr -$28.89/hr

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards:

• We see it. We own it. We get it done.
• We ignite positive experiences.
• We do things right every time.
• We are collaborators - united, cohesive and engaged
• We innovate and evolve.
• We create memorable experiences for life.
• We starts with me.