IT Implementation Specialist

Job Details

Job Location

Brandon, Joliet, IL - Joliet, IL

Description

Overview

We are seeking a highly skilled implementation specialist to customize, modify and test computer system integration (API/EDI) between our clients and Unis In this role, you will demonstrate how Unis Warehouse Management System (WMS) software, WISE integrates to our clients shopfront stores (Shopify, Amazon, Walmart, eBay, etc.) and answer questions relating to implementation. You will also be required provide guidance and conduct integration testing.

To be successful as an implementation specialist, you should be proficient in system integration methodology and able to work well as part of a team. Ultimately, an outstanding Implementation Specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

Responsibilities

• Meeting with clients following the signing of Statement of Work (SOW) to collect data and other information required for system integration.
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized operations procedures (e.g. specific retailer’s shipping label requirements.
• Communicating with clients throughout the customization testing process to obtain feedback and approval.
• Customizing both system and operation processes based on clients’ individual needs and specifications.
• Educating clients on how to use Unis WMS client portal system and customized system features.
• Creating a specialized document for each client, detailing all customizations made.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Implement and configure system flow according to customer requirements and specifications
• Provide training to customers and ensure successful adoption of Unis WMS into the clients’ ERP system
• Serve as a primary point of contact for technical and product inquiries from customers
• Collaborate with cross-functional teams to ensure successful resolution of customer issues
• Contribute to the development of best practices and tools for customer support and system implementation
• Track and report progress of implementation projects to internal and external stakeholders
  
  

Qualifications

Requirements

• Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.
• Bachelor’s degree in computer science, Information Systems, or related field
• 3+ years of experience in software implementation or customer support
• Strong technical skills and experience with software configuration and troubleshooting
• Excellent communication skills and ability to work effectively with customers and cross-functional teams
• Ability to work independently and manage multiple projects simultaneously
• Experience with Agile methodologies and project management tools is a plus