IT Desktop Support Analyst

Description

COMPANY OVERVIEW

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

Job Summary

The role of IT Desktop Support Analyst works directly with both users and vendors to provide hardware and software support. Primary responsibilities and qualifications include desktop imaging, Office 365 experience, printer assistance, active directory experience, mobile device management, and experience with pulling and evaluating tickets. They will be expected to provide expertise on new technology trends to influence change.

The selected candidate must possess high quality customer service skills, be able to troubleshoot issues independently, escalate when necessary, and demonstrate effective time management. Communication with users, both written and verbal, is crucial to the success of this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide Executive Support to C-Suite level leadership with a high degree of urgency and professionalism.
• Provide end-user support for iOS, Android and Windows platforms while delivering exceptional customer service
• Consistently and accurately use ticketing and purchasing systems to enter, track and close all transactions
• Responsible for ordering new hardware and replacement devices
• Manage device inventory of parts and accessories
• Document systems, processes, and procedures
• Updating and management of the knowledge base
• Maintain the privacy of all client data
• Help manage and support company cyber-security posture and patching schedule
• Independently research solutions for problematic issues
• Effectively demonstrate and communicate techniques when cross-training teammates
• Maintain a clean appearance and workspace
  
  

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None
  
  

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or associate degree and/or related industry certifications with a minimum of 5 years of professional experience in a related field.
• Remote Customer Service experience
• High proficiency in configuring and troubleshooting current Windows OS
• Previous experience in:
• MDM such as InTune
• PrinterLogic Printer services/management
• Office 365 portal administration
• SharePoint site management
• VPN Support
• Azure experience would be a plus
• Process documentation skills
• Procurement of new hardware and replacement devices
• Experience using FedEx or UPS shipping managers a plus
• Knowledge of cyber-security best practices and patching
• Highly Organized & Multi-tasking – Possessor of effective time management skills
• Must be comfortable working in a team environment and leverage the skills of other team members
  
  

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for long periods throughout the day.
• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
  
  

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• In office presence required in our Coppell, TX headquarters
• May have to meet tight deadlines
• Possible travel, up to 30% of the time
  
  

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching
  
  

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.