HR Service Representative

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

Associate Connect (Tier-1) is a call center type environment responsible for receiving incoming human resources-related employee inquiries. Inquiries are answered via phone or self-service system. Tier-One Representatives are responsible for providing 1st level functional support in answering benefit and payroll questions and supporting associates with personal and job-related transactions.

Responsibilities:

• Support all associates via, phone or self-service system
• Coordinate with other functional groups within Associate Connect as necessary
• Provide bilingual support to all associates, ensuring effective communication and addressing the needs of our multilingual workforce
• Provide first level functional support to callers needing assistance within Service Now
• Provide first level functional support to store managers entering HR data transactions
• Document all calls in Tier 1 call tracking system (Service Now)
• Engage Tier 1 Supervisor for issue resolution as needed
  
  

Qualifications

• 1-2 years’ of Service Center environment (call center) experience required
• 1-2 years’ of HR, payroll or benefits administration experience a plus
• Must be proficient in utilization on dual monitors
• Highly proficient in computer software and applications
• Excellent communication skills
• Strong attention to detail and accuracy
• Strong customer service skills
• Ability to work in a team environment to achieve goals
  
  

Education:

• Bachelor's degree preferred but not required
  
  

Core Competencies:

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results
  
  

Benefits:

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• 401k with company match and Associate Stock Purchase program with discount
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
• Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including an inclusive family building benefit, childcare discounts, and home, auto and pet insurance.
• Tuition reimbursement and scholarship opportunities for post-secondary education programs
• 40% merchandise discount and gratis that encourages you to come back to your senses!
  
  

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all role(s) are filled.

Category: Human Resources