Head of Creative Operations

About The Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About The Role

The range of execution of our creative operations is vast and fast paced. Whether it is designing a label for our own branded food product, creating a clothing line, launching a new store or Farmers Market, managing a photo shoot in another country, executing a billboard, or fabricating a magazine from concept to newsstand - Flow Studio responsibilities are wide ranging, and collaborative, with relentlessly high standards. All tasks come back to the central mission of connected communities where you can connect with yourself, your neighbors, and the natural world.

We are looking for an experienced Creative Operations Leader to oversee all creative operations. A super organized human who excels at multiple tasks at the same time, managing vendors, as well as the team and its outcomes.

Responsibilities

• Operational Excellence: Design, implement, and enhance processes to optimize efficiency and scalability across the organization.
• Project Management: Lead selected projects from inception to completion, collaborating with Project Managers on operational workstreams.
• Technology: Identify opportunities to integrate tech tools and AI for process improvement and cost reduction.
• Cross-Functional Collaboration: Work closely with teams including construction, legal, finance, marketing, and senior leadership to ensure cohesive operations and growth.
• Resource Planning & Forecasting: Assess workforce capacity, implement effective contractor engagement processes, and develop accurate project forecasting mechanisms.
• Real-Time Tracking & Reporting: Build and maintain self-service tools for transparent project tracking and reporting to keep stakeholders informed.
  
  

Qualifications

• 10+ years of experience in operations management or project management in a creative, high-growth environment.
• Ability to work across a wide array of creative responsibilities, such as merchandise development & management, photo shoot coordination & content creation and in-building graphic & branding needs.
• Strong organizational and communication skills, with a collaborative spirit and the ability to work cross-functionally.
• Interest in technology, process automation, and innovative problem-solving.
• Authenticity and a genuine approach to creative operations, with the ability to motivate and lead creative teams.
• Familiarity with industry standards, best practices in creative processes, and emerging trends in the creative sector.
  
  

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
  
  

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.