Guest Services Director

Complete Care - MidAtlantic


Date: 14 hours ago
City: Baltimore, MD
Salary: $47,000 - $60,000 per year
Contract type: Full time
  • Full Time
  • 1st Shift
  • MOD Rotation Required
  • Experience In Geriatric Care Is Preferred.


Complete Care at Heritage is a pillar in the community of Baltimore, MD. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Why work for us?

  • You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.
  • We are committed to your growth and success.
  • Come join employees who have become family!
  • Work today, get paid today!


Now Hiring: Guest Services Director- A flexible, resident-focused position that ensures the needs of residents are met or exceeded by performing a wide variety of customer-focused tasks that vary with facility needs.

Responsibilities:

  • Work closely with the Admissions, nursing staff, dietary, activities, and Social Services to assist in the transition of new residents and their families to the facility.
  • Chart Document any applicable required care and/or socialization, answer call lights and handle residents’ needs as appropriate within their scope of abilities.
  • Communicate appropriately with Nurses and Aides regarding resident’s needs (i.e. medication requests, toileting, dietary needs, and any other requests that require special licensing/certifications to perform).
  • Participate in resident individual and group activities.
  • Complete other duties as requested by the Administrator and/or Director of Nursing.


Qualifications:

  • Ability to work independently or part of a group.
  • Computer knowledge.
  • One year experience in a customer service position.
  • Experience in working with vulnerable adult population or equivalent.
  • Specialized training or experience in geriatric care or gerontology is desirable.
  • Must have High school Deploma or equivalent, and be able to pass a background test.


Complete Care at Heritage is an equal opportunity employer.

Now Hiring: Guest Services Director

7.25.25

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