General Manager - Glass City Center (Toledo)

Job Description

Join Our Team as a General Manager at Glass City Center in Toledo, OH!

Why Work for BEST Crowd Management?

Since 2009, BEST Crowd Management has skyrocketed from a single account to the largest event provider in the U.S., partnering with top-tier clients in professional sports and entertainment. We bring venues to life, managing everything from front-of-house staff to comprehensive security operations. Our mission? Creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation. With a presence in 34 markets, we offer a dynamic and supportive environment where your expertise can shine. Join us and be part of a team that values professionalism, responsiveness, and the ability to tackle unique event challenges, all while maintaining a boutique business philosophy.

About The Role:

We’re on the hunt for a dynamic General Manager to lead and coordinate activities within our organization the Glass City Center in Toledo, OH. Your mission: optimize efficiency, drive economic operations, and maximize profits through effective management and coaching of the operations team.

Compensation: $65,000 - $75,000 / year

Work Location: Glass City Center - Toledo, OH

Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off

Key Responsibilities:

• Operations Management: Oversee all aspects of operations, including planning, business qualification, event review, and profitability. Ensure customer satisfaction across all accounts.
• Strategy Development: Implement strategies to enhance execution and add value cost-effectively.
• Communication: Set and communicate goals to the operations team and the wider organization. Maintain accurate records for internal and external reporting.
• Contract Execution: Manage contract execution, including cost estimation, labor supervision, scheduling, invoicing, and collections.
• Customer Engagement: Regularly meet with customers to ensure their needs are met and continuously seek feedback to improve satisfaction.
• Team Leadership: Mentor, coach, and develop team members. Plan, assign, and direct work. Recruit and train new team members as needed.
• Travel: Up to 25% travel required.
• Additional Duties: Perform other duties as requested or required.
  
  

Skills And Competencies:

• Management Skills: Proven ability to manage and oversee operations effectively.
• Customer Focus: Strong commitment to meeting the needs of internal and external customers.
• Communication: Excellent oral and written communication skills.
• Leadership: Ability to act as a role model, guide, and mentor within the Operations Department. Strong team leadership and facilitation skills.
• Initiative: Proactive in seeking new project opportunities.
• Adaptability: Effective response to changes in situations or information.
• Responsiveness & Professionalism: Management responsiveness and professionalism.
• Customer Service: Ability to build and maintain a great customer service-focused staff, including security officers.
• Problem-Solving: Ability to resolve issues quickly and implement creative solutions tailored to the venue’s needs.
• Performance Under Pressure: Ability to maintain a high standard of performance under critical pressure situations.
  
  

Qualifications:

• Education: Bachelor’s degree in a related field or equivalent experience.
• Experience: Minimum of three years in operations, service, field, or project management. Preferred experience in event staffing, security, sports management, or athletics.
• Background Check: Ability to pass a background check.
  
  

Physical And Mental Demands:

• Ability to sit, stand, walk, talk, and hear. Occasionally required to climb, stoop, bend, or reach above shoulders. May work in confined spaces and various outdoor weather conditions. Must occasionally lift, push, or pull up to 25 pounds. Requires specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
  
  

Working Environment:

• Office-based with frequent requirements to work at or attend scheduled events in an outdoor environment. Reasonable accommodations can be made for individuals with disabilities.
  
  

Join our team and lead us to new heights of efficiency and customer satisfaction! Apply today!

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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