General Liability Non-Litigated Claims Supervisor

Description

Publix Super Markets tops the list of privately-owned supermarkets in the U.S. We are privately-owned, hold no long-term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for — and be an owner in — a Fortune 100 company that is widely recognized as a leader in the supermarket industry.The General Liability Claims department is comprised of a team of General Liability Specialists, Analysts and Claims Specialists who handle both customer and attorney-represented non-litigated claims. The General Liability Non-Litigated Claims Supervisor monitors liability claims (both customer and attorney-represented non-litigated and some lower value attorney-represented litigated), which includes investigation, analysis, evaluation, negotiations, and settlements. The Supervisor provides oversight of customer and attorney represented claims which may include personally adjusting sensitive, complex, or high exposure customer liability claims. The goal of the non-litigated unit is to resolve as many customer and non-litigated claims as possible. The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.As the General Liability Non-Litigated Claims Supervisor, you will:

• Supervise the overall handling of all customer and non-litigated claims and provide oversight of complex or sensitive claims
• Supervise and lead a team which includes daily oversight of the claims function by assigning claims and workflow, managing compliance with internally processes, as well as providing necessary training, performance management and HR related functions
• Participate in Continuous Quality Improvement (CQI) activities through individual improvement activities, Quality Improvement Processes (QIPs) and Project Teams, and claims related meetings
• Oversee, manage, monitor, and able to act as the primary adjuster, in specific types of general liability claims and claims handling activities such as complex or high exposure claims, security related claims, vendor involved claims, product related claims, food safety claims, pharmacy claims, claims involving fleet vehicles, etc. This also includes claims where the customer requests supervisory review/handling
• Respond to telephone calls and written correspondence regarding liability claims
  
  

Required Qualifications

• Bachelor’s degree in any discipline or in the alternative, a high school diploma with 7 years of claims experience
• 5 years of liability claims handling experience
• Ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in
• Ability and willingness to demonstrate eagerness, enthusiasm, optimism, and passion when working
• Ability to work effectively without close supervision or guidance
• Ability to work productively and effectively when faced with stressful work situations and time pressures
• Ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
• Ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data
• Ability to effectively resolve problems
• Ability to see and understand the bigger picture of what the organization is, where it needs to go, and how it will get there
• Ability to persuade, convince or achieve buy-in from others
• Ability to find, develop, train and retain associates whose skills best align with the needs and objectives of the organization
• Ability to manage and resolve conflict or disputes between individuals
• Ability to motivate and guide others to work hard by building a sense of teamwork and commitment
• Ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
• Superior knowledge of general insurance adjusting procedures, rules and ethics
• Superior knowledge of legal issues and burden of proof relating to GL and Auto negligence in all states Publix operates in
• Superior knowledge of legal issues and evidentiary standards relating to damages in all states Publix operates in
• Superior knowledge of risk transfer and notice obligations relating to same
• Superior knowledge of civil procedure in all states Publix operates in
• Superior knowledge of litigation management and defense tactics
• Knowledge of General Liability claims administration practices and processes including the claims system
• Basic Microsoft Word, Excel and PowerPoint
• Ability to work weekends, holidays, and extended hours
• Ability to travel including day trips/local travel, overnight and extended trips
• Be at least 20 years of age and have a valid driver’s license and authorization to drive a company vehicle (on or before his or her start date in the position)
  
  

Preferred Qualifications

• 7 years of attorney represented liability claims handling experience with prior supervisory experience; prior litigation experience.
• CCLA, SCLA, CPCU or ARM designation
• Actively holds Florida All Lines Adjuster’s License
• Fluent in a second language, preferably Spanish
• Intermediate skill level in Microsoft Word, Excel, and PowerPoint
• Knowledge of Risk Management Claims System and Medicate Reporting System
• Knowledge of Publix HR policies and practices
  
  

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
  
  

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.