Gap Inc. Seasonal Sr. Coordinator, Escalations

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About The Role

In this role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be Customer Curious as your support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.

What You'll Do

Provide support to internal and external customers for all of our brand stores in North America through multiple interactive channels of communication.

Manage unique, complex or sensitive customer interactions on behalf of Gap Inc. with the ability to determine solutions independently, think creatively and implement rapidly

Ability to evaluate risk level, assess the situation, make judgement and determine appropriate resolution/escalation

Provide excellent customer service by recognizing and responding appropriately to customer's requests in an efficient and timely manner; handle complex or sensitive customer interactions on behalf of Gap Inc

Deliver results through exceptional decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience

Assist team members with questions and guides them toward resolutions that enhance the customer satisfaction and loyalty.

Who You Are

Proven experience in customer service and/or a high pressured multitasked environment

Solution oriented individual with strong verbal and written communication skills

Able to manage complex issues and deescalate situations

Ability to research process or transaction flow to identify root cause of errors and to create innovative solutions and processes that enhance the customer experience

Proven experience leveraging technology and navigating multiple systems at once

Benefits At Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees
  
  

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Hourly Range: $19.30 - $26.90 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.