Full-Time Customer Service Agent for a Legal Tech Firm
LTVplus
Date: 3 weeks ago
City: Brandon, FL
Contract type: Full time
Description
Our client is a steadfast vigilante, protecting consumers from corporate negligence. We’re organizing collective action to empower those who have been impacted by health and environmental harm. With collective action and artificial intelligence, we’re able to identify and protect against health and environmental injustice by exposing the truth, holding the guilty accountable, and ensuring a transparent path to reparations. We envision a future where everyone who has been impacted by health and environmental lawlessness, will have the tools and support to seek justice and compensation.
By reimagining the intersection of technology and law and building an AI-native legal practice, we have the ability to not only change how law is practiced, but also to fundamentally reshape the legal system through the creation of an accessible, transparent path to justice and compensation.
The agent selected for the role will be handling inbound and outbound calls and walking the customers through a script and intake questionnaire to see if the consumer qualifies for legal representation for the specific case we're going after. The agent will then send a retainer agreement via HubSpot (PandaDoc).
Requirements
Inbound Call: incoming calls after the consumer sees a digital advertisement. walking through a script and intake questionnaire to see if the consumer qualifies for legal representation for the specific case we're going after. send a retainer agreement via HubSpot (PandaDoc).
Outbound Call: The consumer fills out a form after seeing a digital advertisement and has requested a call. walking through a script and intake questionnaire to see if the consumer qualifies for legal representation for the specific case we're going after. send a retainer agreement via HubSpot (PandaDoc).
BOTH (inbound/outbound): information to be documented via HubSpot; logins will be provided to each rep. The goal of all calls is to complete an intake questionnaire and send a retainer agreement to get them onboarded as a client.
Nice to have
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
Your First 30-60-90 Days at LTVplus: What to Expect
Our client is a steadfast vigilante, protecting consumers from corporate negligence. We’re organizing collective action to empower those who have been impacted by health and environmental harm. With collective action and artificial intelligence, we’re able to identify and protect against health and environmental injustice by exposing the truth, holding the guilty accountable, and ensuring a transparent path to reparations. We envision a future where everyone who has been impacted by health and environmental lawlessness, will have the tools and support to seek justice and compensation.
By reimagining the intersection of technology and law and building an AI-native legal practice, we have the ability to not only change how law is practiced, but also to fundamentally reshape the legal system through the creation of an accessible, transparent path to justice and compensation.
The agent selected for the role will be handling inbound and outbound calls and walking the customers through a script and intake questionnaire to see if the consumer qualifies for legal representation for the specific case we're going after. The agent will then send a retainer agreement via HubSpot (PandaDoc).
Requirements
- Native English speakers
- Excellent communication skills & listening skills
- Extreme level to detail
- Compassion, empathy, deep understanding of what potential leads are going through / have gone through
- Integrity and trustworthiness
- Ability to problem solve - be resourceful, try to find a solution but also know when to ask for help (and hold to properly communicate to caller)
- Adherence to compliance
Inbound Call: incoming calls after the consumer sees a digital advertisement. walking through a script and intake questionnaire to see if the consumer qualifies for legal representation for the specific case we're going after. send a retainer agreement via HubSpot (PandaDoc).
Outbound Call: The consumer fills out a form after seeing a digital advertisement and has requested a call. walking through a script and intake questionnaire to see if the consumer qualifies for legal representation for the specific case we're going after. send a retainer agreement via HubSpot (PandaDoc).
BOTH (inbound/outbound): information to be documented via HubSpot; logins will be provided to each rep. The goal of all calls is to complete an intake questionnaire and send a retainer agreement to get them onboarded as a client.
Nice to have
- Prior experience
- Experience with CRMs, bonus points for experience with HubSpot
- Experience in law or related field is a plus
- Understanding of legal intake process (or quickly able to pick this up)
- Resilience & patience
- Tech savvy
- CRM / HubSpot (mentioned above)
- Use of e-signature platform/ SAAS (i.e. PandaDoc, DocuSign, etc.) - we will be using PandaDoc
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
- Monthly pay that makes your bank account smile.
- Health stipend – because we care about your well-being.
- Internet stipend – stay connected and get things done, wherever you are.
- Quarterly virtual hangouts to connect and have fun with the team.
- Annual team retreats – work hard, play harder!
Your First 30-60-90 Days at LTVplus: What to Expect
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