Restaff FT Customer Support for Baby Clothing Company

F706

Is This YOU? Then We Want to Meet You!

• You have over 1 year of experience in customer service and a passion for delivering exceptional support.
• You're proficient in using tools like Gorgias, Shopify, Google Suite, Zendesk, and E-commerce, and able to manage multiple tasks seamlessly while staying organized and efficient.
• You pay close attention to detail and possess sharp decision-making skills, solving problems quickly and effectively.
• Adaptability is your strength—you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism.
• A quick learner who embraces challenges, you excel in fast-paced settings while maintaining focus on customer satisfaction.
• Excellent written communication skills
• Proven customer service experience
• Non-voice - the primary focus will be emails and chats (social media). Product and package queries.
• Presale and Post-sale queries.
• Communicate policies and procedures to customers.
• Escalate out-of-scope tickets
• Update customers' accounts based on interactions
• Adhoc tasks
  
  

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• First-level customer service for a US-based client, a fast-paced campaign in affiliate marketing.
• Addressing customer inquiries, concerns, payments, and refunds among others.
• Must be able to adapt to a very fast-paced environment. Superb comprehension skills and the ability to think on their feet.
  
  

Tech Checklist – Gotta Have It!

• Proficiency with platforms like Gorgias, Shopify, Google Suite, Zendesk, and E-commerce are a major advantage.
• A reliable computer and a high-speed internet connection to manage customer inquiries smoothly.
• A quiet, organized workspace that enables professional and efficient communication.
  
  

Must have

• Gorgias Experience
• Shopify Experience
• Google Suite Experience
  
  

Nice To Have

• Zendesk Experience
• E-commerce experience
• Positive Attitude
• Problem Solving skills
• Teamwork
• Independent
• Willingness to learn
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.