Front Desk Agent

Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

Reports To: Front Desk Supervisor/Front Office Manager

Supervises: None

General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.

Specific Responsibilities

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
• Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.
• Relays art exhibition information to guests.
• Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
• Performs other duties as assigned, requested or deemed necessary by management.
  
  

Qualifications

• Knows standard cash handling procedures and knowledge of computerized cash register systems.
• Must be fluent in English.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
• Must pass a background check.
  
  

Education/Formal Training

• High School diploma or equivalent
  
  

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

• First name *
  
  

This field is required.

• Last name *
  
  

This field is required.

• Email *
  
  

Your email address is required.

• Phone *
  
  

This field is required.

• Are you legally authorized to work in the United States? Please note that this position may not provide sponsorship. *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Are you a former teammate of 21c? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Why do you want to work with 21c? *
  
  

This field is required.

• What skills do you possess that can contribute to your success in this job? *
  
  

This field is required.

• Are any of these skills a result of military service? If so, please describe.
  
  

This field is required.

• Who is someone you admire?
  
  

This field is required.

• Describe the last gift you gave to someone else.
  
  

This field is required.

• Do you have any friends or relatives that work for 21c? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• If yes, what is their name/relationship to you?
  
  

This field is required.

• Do you have a reliable means of getting to work? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• What is your desired status? *
  
  

Select an option... Part-Time Full-Time

Select an option...

This field is required.

• Shift Availability *
  
  

This field is required.

• Date Available to Start *
  
  

This field is required.

• Our business runs 24/7/365, but we know people can't. Please tell us any schedule restrictions or preferences you may have. *
  
  

This field is required.

• Based on the essential functions of the position for which you applied, are you able to perform these functions with or without reasonable accommodation? *
  
  

Select an option... With reasonable accommodation Without reasonable accommodation

Select an option...

This field is required.

• Are you over eighteen (18) years of age? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Please acknowledge the following statement: Upon offer of employment, this position is subject to a background check. Under some circumstances, the disclosure of criminal convictions on the background report may disqualify a candidate from employment with the company.*
  
  

This field is required.

• Resume *. We accept .pdf, .doc, and .docx formats.
  
  

The file must be of type doc, pdf, docx and not exceed 2MB.

• these questions are a must
  
  

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *

This field is required.

Thank you for applying!

Good luck!