Fleet Support Administrator

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

Provide Aftersales support to Fleet companies including rental agencies (Enterprise, Hertz, Avis, etc) along with Rideshare companies such as Lyft and Uber and Kia Flex accounts. Primary Aftersales contact for future PBV accounts. Support for Fleet agencies include individual vehicle support for vehicle down situations. Coordinating technical assistance when needed (via Techline and FTS), managing parts backorders and UPER requests. Work with Field Teams and Dealers to effectively coordinate timely repairs. Establish and oversee Fleet Agency Repair Facility Criteria for repair levels.

Major Responsibilities

1st Priority - 40%

Direct Support for Fleet agencies including individual vehicle support for vehicle down situations, coordinating technical assistance when needed (via Techline and FTS), managing Parts Backorders and UPER requests, engaging the Field team when dealer issues occur, and establishment of fleet garage requirements and ‘certification’.

2nd Priority - 20%

Review requests for campaign work and coordinate approvals with Product Quality and Safety Office.

Develop required repair contracts (for campaigns and recalls) and work with Legal on any updates or changes

3rd Priority - 20%

Establish new fleet/rental agency warranty set up and facility requirements. Ensure that Fleet Agency has appropriate tools, equipment and technician training needed to perform specific campaign/recall and other related repairs.

4th Priority - 10%

Develop and cascade Fleet Support messaging regarding Claim Submission, Technical Communication and Policy Updates

5th Priority - 10%

Manage Warranty claims from Fleet agencies for approved repairs & ensure that policies and procedures are followed.

Manage Labor rate increase requests for Fleet Agencies.

Education/Certification

• Associate’s degree or equivalent work experience
• Bachelor’s degree preferred.
  
  

Overall Experience

• At least 3 years Automotive OEM experience.
• Prior Fleet experience preferred
• Field Experience helpful
  
  

Directly Related Experience

• Understanding of Aftersales operations
• Warranty Support experience
• Ability to thoroughly understand vehicle service information procedures and electronic vehicle diagnostic equipment
  
  

Skills

Ability to understand different areas of Aftersales including: Technical, Parts and Warranty Support

Ability to understand Technical Bulletins, Warranty Bulletins and Parts process.

Capable of understanding basic vehicle repair processes

Proficiency in Microsoft Office programs and data analysis

Understanding of Customer Service with respect to Fleet agency as customer.

Understanding of Warranty Processes and Claiming procedures (in accordance with Kia’s policies and procedures.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$59,725.00 - $79,996

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.