EVTR/SMM Program Coordinator

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

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Description Of Job

The Vehicle Services Section exists to ensure compliance with the laws that govern the vehicle titling and registration processes as outlined in the Colorado Revised Statute. This program provides guidance and training to the state’s authorized agents, the public, and other entities involved in the title and registration processes. This section is seeking a data oriented individual to join their team as a Vehicle Services Program Coordinator, specifically focusing on supporting two units - the Electronic Vehicle Title and Registration (EVTR) Unit and the Special Mobile Machine (SMM) unit.

The purpose of this position is to provide support functions for the EVTR and SMM programs. This support includes a special knowledge of a software/API (Application Programming Interface) system that does not exist elsewhere in the Department. This position will coordinate stakeholder involvement in development and business processes. This position will be responsible for documenting API requirements in conjunction with the EVTR Business Analyst (EVTR BA) and creating resource and training materials for stakeholder distribution. This position will serve as the single point of contact for all support related inquiries, including: data about the program, invoicing and payments, and form management.

Responsibilities Include, But Are Not Limited To

• Coordinating and consolidating data & reports
• Managing support for both EVTR and SMM programs
• Coordinating testing and certification with EVTR API functionality
• Troubleshooting API issues (in conjunction with the EVTR BA) and business processes for vendors, and putting together resource materials and presentations for to provide general knowledge and prevent any potential errors
• Partnering with EVTR and SMM leadership to make recommendations for potential improvements
• Researching requests for review/correction and takes appropriate action.
• Maintaining direct line of communication with vendors and other stakeholders of both programs
• Creating and communicating vendor invoices to stakeholders
• Maintaining Excel forms and Google Sheets with complex formulas
• Implementing changes as needed to program resources due to changing business processes and legislative changes.
• Writing standard operating procedures for support program
• Assisting EVTR Auditing Unit and SMM Unit as needed with data, form, research, or other support needs
  
  

This Hybrid position is primarily in work from home (remotely) but may be required to work in the office as determined by the needs of the Division.

DMV video: https://youtu.be/9isQWl9grYc

Residency Requirement

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

H1A1XX PROGRAM COORDINATOR

Minimum Qualifications

Experience Only:

Six (6) years of relevant experience in technical writing & communication, stakeholder education, learning management systems, data analysis, or quality assurance or any combination of these requirements.

OR

Education And Experience

A combination of related education in English, Technical Writing, Computer Science, Business, Business Administration, Communications or other field related to work assignment a nd/or relevant experience in technical writing & communication, stakeholder education, learning management systems, data analysis, or quality assurance or any combination of these requirements equal to six (6) years

Preferred Qualifications

The ideal candidate will possess the following skills:

• Current or prior state government experience working with external vendors and stakeholders
• Prior experience working in a regulatory environment
• Strong written communication and technical writing skills
• Excellent customer service skills
• Proven proficiency in Google suite, specifically Google Sheets
• Proven proficiency in Microsoft Excel
• Experience in change management
• Experience in data management
• Flexibility with work assignments and priorities
• Knowledge of and experience with testing an API
• Experience with testing verification/certification for stakeholders
  
  

Conditions Of Employment With The CDOR

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• Recommended attachments: Resume, Cover letter
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.
  
  

Email Address

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [email protected].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If Not Applying Online, Submit Application To

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement.

Methods Of Appointment

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.