EUC Desktop Support

Tata Consultancy Services


Date: 2 weeks ago
City: North Bergen, NJ
Salary: $70,000 - $90,000 per year
Contract type: Full time
  • Configuration, deployment, inventory management / tracking, of the below assets for Corp users:Laptops, Desktops, Macs, Mobile phones, Ipads, iPods,
  • Excellent Knowledge on MS Intune
  • Configure, manage, and deploy policies for mobile devices, tablets, and desktops via Microsoft Intune to ensure secure and reliable access to corporate applications.
  • Provide configuration and application package deployment support using MS Intune and PowerShell scripting.
  • Provide Tier 2 and Tier 3 support for Intune and Endpoint Manager, resolving technical issues related to MDM, device enrollment, and security policies
  • Develop and enforce security and compliance policies, including configuration profiles, app protection, device compliance policies, and conditional access.
  • Monitor Intune performance and generate reports on device compliance, usage, security incidents, and operational efficiency.
  • Configuration, deployment of the below assets for Corp users: Laptops, Desktops, Docking stations, Mobile phones, Ipads iPods, Monitors, Printers
  • Assisting users with solving issues with proper process
  • Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets
  • Strong knowledge with Windows OS and iOS devices
  • Installation support for standard software and propose process for new application requests
  • Technical troubleshooting skills
  • Incident and Request Management
  • Excellent customer service skills to handle Tec bar operations
  • Strong understanding of EUC environment and managing business relationship.

Experience Required

  • Expertise in Microsoft Intune, MDM, and mobile application management (MAM)
  • Proficiency with Office 365, Azure Active Directory, and conditional access policies
  • Familiarity with Windows Autopilot, Apple DEP
  • Knowledge of PowerShell scripting for automation and reporting
  • Knowledge on Mac and Jamf would be an added advantage
  • Strong problem resolution skills with ability to identify, diagnose and resolve application defects.
  • Ability to manage work distribution and assignments to field services staff
  • Ability to work effectively with staff, various stakeholders, business partners and vendors.
  • Ability to speak, read and write English.
  • Experience with ITIL based systems such as ServiceNow
  • Excellent verbal and written communication skil ls with ability to effectively communicate with all levels of the organization and vendors. Ability to function in a team environment effectively and professionally.
  • Ability to function independently, have flexibility, personal integrity.

Salary Range - $70,000-$90,000 a year

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