Emergency Department Technician

The ED Technician provides the highest quality standards of care for patients in the Emergency Department in accordance with the organization’s mission, philosophy, policies, and procedure and within the scope of this job description.

Emergency Department Technicians serve patients throughout St. Charles Health Systems hospitals, providing coverage 24 hours a day. Emergency Department Technicians in float positions are required to work at St. Charles Health System hospitals (Bend, Redmond). The Emergency Department Technician float positions may be required to shift assignments with minimal notice.

This position does not directly supervise any other caregivers.

Essential Functions And Duties

Recognizes, reports, and records observations and care provided.

Functions as an unlicensed assistive care provider under the direction and supervision of Registered Nursing.

Performs tasks in which competency has been demonstrated as delegated by the Registered Nurse.

Provides patient care hygiene as needed.

Stocks unit, transports patients, and assists in keeping the unit clean and free of clutter.

Acts as continuous patient observer and/or clinical sitter to ensure the safety of at-risk patient populations. Intervenes within scope of training and escalates concerns to the RN.

Participates in maintaining regulatory requirements of the department.

Cleans equipment and helps identify need for maintenance, when appropriate, and ensures rental equipment is returned to agency of ownership.

Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.

Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.

Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient’s care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, and communicating effectively and appropriately through touch, eye contact, etc.

Provides and maintains a safe environment for caregivers, patients and guests.

Documents all patient care with proficiency in compliance with hospital policies, procedures and regulatory agencies.

Supports the vision, mission and values of the organization in all respects.

Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school graduate or GED equivalent.

Must be willing to take additional courses as required for the position.

Preferred: Completion of training program: EMT, CNA1, CNA2, MA, Paramedic, RN Students: completion of 1st quarter/semester of nursing school.

LICENSURE/CERTIFICATION/REGISTRATION

Required: AHA Basic Life Support for Healthcare Provider certification.

Code Gray Training upon hire.

Preferred: Current Licensure/Certification as an EMT-Basic, EMT-Intermediate, EMT-Paramedic, or CNA2.

Experience

Required: Current Licensure/Certification as a EMT, CNA1, CNA2, MA, Paramedic OR candidates without an active license listed above: 1 year experience in a direct clinical patient care environment (EMS, hospital, urgent care, Military Corpsman/Medic, LTC facility), OR RN Students: completion of 1st quarter/semester of nursing school.

Preferred: Current Licensure/Certification as a EMT, CNA1, CNA2, MA, Paramedic AND 1 year experience in direct patient care environment.

Previous experience working with the public, problem solving, and community agencies and resources.