Eligibility Specialist

Description

EARLY LEARNING COALITION OF DUVAL

Job Description

Position Title: ELIGIBILITY SERVICES SPECIALIST

Classification: Non-Exempt

Dept./Program: Eligibility Services Department

Reports to: Eligibility Services Manager

Last updated: June 2021

Bilingual (Spanish) applicants may receive preference

General Description

This position will be responsible for:

• determining the eligibility of families who have applied for child care services
• providing customer service, resources and information
• performing a needs assessment of family clients
• providing information for reports of statistical data as requested
• contributing to and assisting with the CCR&R database and Community Resource guide
• following the School Readiness and VPK eligibility process
• representing ELC of Duval and CCR&R at various community visibilities and events
  
  

Essential Job Functions

The Eligibility Specialist determines the eligibility of these parents for financially assisted child care/School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as face to face interviews with prospective clients, data entry, maintaining records and files, client updates, and making telephone calls as required. The Eligibility Specialist will also communicate, when needed, with child care providers in the community for the approval of child care services, transferring of clients from site to site, and the termination of child care services of clients. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent organization skills and advanced computer literacy in a Windows environment. This person must be available to work flexible schedules, including occasional weekend/evenings as required, as well as the ability to work in different locations as needed.

Specific Job Duties

• Attendance as a front-line staff person is critical to job performance and effectiveness
• Actively engages parents in responding to all their needs by including more referral services to our partner community resource agencies
• Routinely shares resources, web sites, information etc. in a collegial way with other members of team
• Determines eligibility for SR and VPK services according to funding and state guidelines:
• Arranges for enrollment in SR and VPK services according to funding, state, and Coalition guidelines
• Re-determines eligibility at predetermined periods and before the child care end date
• Arranges provider transfers requested by parents/providers
• Terminates child care services according to funding and Coalition guidelines
• Ensures that all case action is documented in the database
• Manages and maintains caseloads assigned
• Completes tracking forms and any other data required by Coalition
• Waits on customers in person and takes phone calls from families and providers seeking resources or referrals related to child care
• Attends and represents ELC Duval and CCR&R network at visibilities and events as needed
• Must be reliable, able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis
• Committed to empowering themselves and others to solve their own problems
• Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders
• Other duties as assigned by Manager
  
  

Knowledge And Skills

• Strong attention to detail and organization
• Ability to handle multiple projects and priorities in a professional manner
• Excellent oral and written communication skills
• Ability to interact with all levels of personnel and families and child care providers
• Self-starter and proactive approach in resolving problems and issues
• Demonstrated exemplary customer service, networking and interpersonal skills
• Experience and proficiency as a team player
• Proficiency on computer hardware and software programs used by ELC of Duval
  
  

Education And Experience

• High School Diploma required; Associates degree preferred
• Experience in social work, children’s or educational advocacy and/or educational and DCF standards for VPK and child/early learning care preferred
  
  

Licenses And Certifications

Valid Driver’s License

Environmental Conditions

• Primarily works in an office setting, able to sit for extended time.
• Travel required for meetings, training and visibility events.
• Some nights and weekends for trainings and special events.
• Some bending and stooping.
• Able to lift 30 lbs.
  
  

Continue to Employee Acknowledgement page…

Employee Acknowledgement

By signing below, I agree and understand that I must be able to perform each responsibility set forth above to continue my employment with the ELC.

Employee Signature: ____________________________________ Date: __________________

Employee Printed Name: _________________________________________________________

Supervisor Signature: ____________________________________ Date: _________________

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This job description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.