EHR Support Analyst

Position Summary

The EHR Support Analyst is the subject matter expert for the utilization of the OCHIN Epic Electronic Health Record (EHR), Dentrix Enterprise, and the Social Solutions ETO systems across all of the organization. This position supports process redesign, system refinement, and implementation to ensure the organization achieves maximum benefit from the Epic, Dentrix Enterprise, and ETO EHR systems. Responsible for coordinating user training and ongoing support, contributes to and supports policy and procedures to support clinical systems and promotes process, redesign and change management. Additionally, this position conducts technical training needs assessment and develops training and other resources for staff to increase competency. This position will work directly with all clinical staff and providers, such as, but not limited to, MDs, Dos, MAs, LPNs, RNs, Care Coordinators, Clinical Pharmacists, Behavioral Health Providers and Therapists and Medical Providers.

SALARY:$58,700-$73,300

Essential Job Functions

Essential functions of the job include, but are not limited to, traveling, driving, using a computer for typing and conducting research, speaking and presenting in front of others, analyzing data, and attending meetings.

Major Areas Of Responsibilities

• Completes required training and maintains both Epic and ETO proficiency.
• Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application across the entire organization.
• Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
• Collaborate with OCHIN and advisory workgroups to optimize use of the Epic system through implementation of new practice management and EHR features and upgrades.
• Collaborate with OCHIN and the necessary clinical personnel to test new features and upgrades prior to implementation.
• Work with various support vendors to ensure proper establishment and ongoing transfer of clinical data via HL7 interfaces between various systems.
• Create and manage Epic report creation and/or modification needs across the organization.
• Work with Quality and Evaluation team to develop methods to monitor population specific clinical data for implementation of UDS reports, Ryan White Services Report, Meaningful Use, PCMH and Quality Improvement.
• Maintain member-managed system setup such as the provider master file, security, and preference lists, SmartPhrases for all impacted service areas.
• In collaboration with clinic personnel, this position has the primary responsibility for the development and maintenance of EHR Workflows within Epic.
• Attend practice management and other clinical meetings as required.
• Coordinate and provide all initial EHR training to new staff and providers across the organization.
• Provide go-live support to all clinic staff, providers, as well as Epic and Dentrix users for all upgrades, patches and functionality changes within the EHR.
• Coordinate the issuance of Epic ID and password for new users and providers.
• Provide necessary refresher and/or ongoing EHR competency/efficiency training for existing Epic users and providers.
• Support EHR upgrade training for all staff and providers in collaboration with OCHIN.
• Accomplish all required general maintenance of the ETO electronic record, including adding, deleting and modifying access for all users.
• Accomplish all required general maintenance of the Dentrix electronic record, including adding, deleting and modifying access for all users.
• Create and/or modify touchpoints in ETO in order to collect data, monitor key performance indicators and report as necessary.
• Create, implement and maintain the necessary data extractions from the ETO system as well as the necessary data imports into the ETO system.
• Create and implement accurate ETO related data collection, reports, and documentation necessary to provide required data for federal, state, agency and board purposes.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. that includes an understanding, awareness, and respect for diversity.
• Other duties as assigned.
  
  

Education/Licensure

• Bachelor's degree preferred
  
  

Knowledge, Skills, Abilities And Other Qualifications

• Minimum of two years' experience in a clinical setting supporting Epic required
• EPIC Ambulatory proficiency required
• Previous experience with Epic required
• ETO experience and/or certification is preferred
• Strong oral and written communications
• Able to explain complex subjects in a clear and engaging manner
• Able to understand clinical needs, workflows and requirements in a primary care setting
• Must have excellent organizational, communication, and presentation skills, as well as public speaking skills
• Experience with and ability to provide high quality customer service.
• Willingness to travel as necessary
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
• Must be able to maintain individuals' confidentiality.
• Reliable transportation, driver's license and proof of auto insurance required.
  
  

Other Information

Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA