E-Commerce & Marketplace CX Assistant

"Don't be a split end, join our team and let's make magic happen!"

"We're all about curling up with success. Come join our glamorous crew!"

"Life isn't perfect, but your hair can be! Join us and let's create beautiful hair together."

"Brush off the competition and style your career with us!"

Now we've had some pun together, let's talk about why you're really here.

What We Do & Do Well

KEVIN.MURPHY has the same philosophy as skincare, KEVIN.MURPHY hair products are weightlessly designed to deliver performance, strength and longevity.

Combining hi-tech scientific knowledge with the best natural ingredients available, KEVIN.MURPHY products provide the tools to recreate high-fashion runway looks in the salon or at-home, while always remaining kind to the environment.

About The Role

Comprising of KEVIN.MURPHY, KMV, BELLUDIO ,BEAUTYSCOPE and SHOWPONY. Sold in over 65 countries and with a global workforce of over 250 passionate team members.

This role is under our KEVIN.MURPHY and we are actively searching for our next E-Commerce & Marketplace CX Assistant (Customer Service).

We are passionate about beauty & Fashion trends and helping salons flourish and want someone aligned to us.

As a key player in our team, you'll be the driving force behind achieving monthly strategic and sales goals while nurturing customer relationships. Armed with your charm and expertise, you'll provide outstanding customer service through Amazon Seller Central & our digital e-commerce platform, assisting with inquiries regarding orders, product questions, shipping updates.

Qualifications

• Minimum 2-3 years customer service-related work experience, digital/e-commerce/marketplace knowledge preferred
• Excellent organizational skills and attention to details
• Strong verbal and written communication skills, listening skills, decision making skills, and follow through skills
• Proficient in Microsoft Suite (Excel, Outlook calendar & email, Word)
• Ability to work in a fast-paced environment, managing competing priorities, and pivot along with strategy changes
• Comfortable navigating in multiple Order Management systems and accompanying platforms (Kustomer, Salesforce Commerce Cloud, Stripe.net, etc)
• Experience working with Amazon Seller Central an advantage
  
  

What Makes You Shine: Your infectious positivity and go-getter attitude will inspire both colleagues and customers alike. You'll weave magic by crafting exceptional customer experiences and answering product questions. With every interaction, you'll sprinkle your charm and expertise, driving sales and spreading the glow of our brand.

Benefits As Glamorous As You Are

• Generous PTO and paid holidays to recharge your batteries.
• Comprehensive health insurance plans with employer contributions.
• Secure your future with our 401K retirement plan.
• Enjoy employee discounts and product perks to keep you glowing.
  
  

If you've read this far, it means you've really enjoyed the way I write job ads, or you tick all the boxes and we have you super intrigued - in that case, Hair-y on over and hit apply and let's start exploring a KEVIN.MURPHY future.