Director, Learning & Development

About JETSET Pilates Franchising

JETSET Pilates is redefining the Modern Pilates experience through premium group classes, elevated design, and curated lifestyle products. As a franchisor, we drive national growth through strong brand standards, operational support, and strategic partnerships. We support our franchise network and internal HQ team with best-in-class tools, training, and guidance to build a thriving, design-forward fitness brand.

Position Summary

We are hiring a Director of Learning & Development to lead the full buildout and execution of JETSET’s internal and external training systems—including SOPs, onboarding, playbooks, and franchisee education. This is a highly strategic and hands-on role. You must be able to move quickly, work autonomously, and develop scalable programs with outside support.This is not a traditional L&D role: You will need to bring a foundational understanding of HR, combine that with strong operational instincts to complete a comprehensive training program within 3–6 months. Your work will directly impact franchisee success and internal team performance.

Key Responsibilities

Lead Development of Training

• Create, manage, and deploy a full suite of training tools and systems, including onboarding tracks, SOPs, execution playbooks, and milestone-based curriculums
• Engage and oversee external consultants or a training development firm to help produce, digitize, and standardize materials rapidly
• Ensure content is aligned with business objectives, operational workflows, and JETSET’s high brand standards
  
  
  

Internal Team Onboarding and Playbooks

• Design and own all franchisor-side onboarding materials for HQ departments (Ops, Marketing, Real Estate, etc.)
• Build consistent internal processes and blueprints that scale as the company grows
• Partner with HR and executive leadership to track onboarding effectiveness, define success metrics, and update materials regularly
  
  
  

Franchisee Training & Enablement

• Create franchisee-facing playbooks, execution guides, training modules, toolkits, and resources to support opening success and ongoing operational excellence
• Ensure franchisee-facing training is digestible, milestone-driven, interactive, and consistent across markets
• Partner with Ops, Marketing, Franchise Services, Real Estate, and Construction teams to ensure trainings are integrated with pre-opening timelines
  
  
  

LMS Ownership & Optimization

• Manage the LMS (content upload, administration, and user support)
• Analyze user data to track completion rates, engagement, and learning gaps
• Continuously improve platform usability and content structure based on user feedback
  
  
  

Project Management & Vendor Oversight

• Manage the internal project management platform (content upload, setup, user support) to align with LMS for all pre-opening franchise location projects
• Source, vet, and manage external task force support (contract instructional designers, content producers, etc.)
• Drive the execution timeline aggressively to meet the 3–6 month launch goal
• Manage budget and scope for L&D initiatives with clear milestones and deliverables
  
  
  

Cross-Functional Collaboration

• Align closely with Ops, Real Estate/Construction, Franchise Support & Services, and Marketing teams to ensure training supports company-wide goals
• Integrate input from franchisees and HQ departments to ensure content is both practical and scalable
  
  
  

Experience & Skills

• 8+ years in Learning & Development, HR, Training Design, or Franchise Operations
• If you’ve worked in Wisetail or ClickUp before, we’ll be extra excited to meet you!
• Experience building training infrastructure from scratch and leading high-speed rollouts
• Strong understanding of HR fundamentals (especially onboarding, org design, and success metrics)
• Proven ability to manage external resources, agencies, or contractors to hit fast deadlines
• High attention to detail and ability to translate complex processes into structured, teachable content
• Comfort operating in a startup or scaling environment where ambiguity and change are frequent
• Excellent written and verbal communication skills
• Passion for fitness, lifestyle, and the JETSET brand
  
  
  

Travel required for in-person training, to record any L&D content, and team meetings.