Director, Communications, Global Brand

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Communications, Global Brand

What does a successful Director, Communications, Global Brand do at Fiserv

The Director, Communications, drives the development and successful execution of communications strategies supporting associate engagement for the Merchant Solutions business. This position creates communications plans, key messages and content for a variety of strategic communications and drives their successful execution and implementation. You will serve as a trusted advisor to the communications leadership team, partnering cross-functionally and within the Global Brand team to deliver integrated communications strategies for associate engagement

What You Will Do

• Design and manage communications campaigns that support marketing campaigns, product launches, service updates, policy changes, and cultural moments
• Oversee the development of executive messaging, organizational updates, video scripts, talking points, and FAQs for associates across the global Merchant Solutions business
• Develop and lead a comprehensive internal communications strategy for all business and client-facing functions
• Partner closely with senior executives to craft messages that reinforce business priorities and client-centric culture
• Translate complex initiatives into compelling narratives that drive understanding and engagement for associates
• Optimize and evolve communication channels to meet the needs of geographically dispersed, high-touch teams (e.g., digital newsletters, intranet hubs, team meetings, toolkits)
  
  

What You Will Need To Have

• 9+ years of progressive experience in internal communications, preferably in client-facing, sales, or service-oriented environments
• Experience leading and developing teams
• Experience writing, editing, and storytelling skills with a proven ability to influence at the executive level
• Experience providing communications counsel to business executives and proven ability to influence at the executive level
• Bachelor’s degree in communications, public relations, journalism, or related field
  
  

What Would Be Great To Have

• Strong business acumen and comfort working in fast-paced environment
• Experience supporting communications in matrixed organizations with a distributed workforce
• Deep understanding of the challenges and needs of client-facing teams
• Strategic thinker with hands-on execution ability
• Collaborative, confident, agile and proactive communicator
  
  

Important Info About This Role

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Ability to travel up to 25% of the time and work weekends/evenings, as necessary
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
  
  

Perks At Work

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
  
  

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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