Data Analyst, II

About The Role

The Customer Experience Analytics (CXA) team powers data-driven decision making across Uber's Community Operations (CommOps) org. Our team is currently looking to hire for our United States & Canada regional team. As a Data Analyst II, you will shape and influence a world class experience for our customers interacting with support at Uber. This role is specifically focused on Consumer Growth and new products, and will focus on improving the experience of various Rider/Eater growth segments.

You will drive analyses and experimentation behind company-wide decisions related to our support experience; and build scalable tools that enable internal and external stakeholders to demonstrate data and act upon insights. You will be working on a wide range of high-priority projects, and have exposure to multiple stakeholders across Uber (Operations, Product and Engineering). Additionally, you will uncover insights from support interactions to drive product and operational improvements.

For this role you should have excellent analytical skills, structured time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business.

What You'll Do

• Conduct analyses on various projects to improve the experience of our customers interactions
• Drive experimentation and insight generation in order to quantify the value of support and inform ROI tradeoffs
• Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in support experience for drivers and riders
• Quantify the impact and efficiency of new products and business processes
• Develop analytical frameworks to support decision making
• Build and maintain scalable data products
  
  

Basic Qualifications

• 4+ years experience in data analytics, data science, or a similar role
• BA/BS Degree obtained
• Experience in SQL
• Experience building dashboards with Tableau, Looker, or similar data visualization tools
  
  

Preferred Qualifications

• Experience with Python / R preferred
• Ability to write complex SQL queries
• BA/BS Degree in Economics, Business, Engineering, Operations, Research, or other quantitative focus (or equivalent work experience)
• Analyze advanced A/B testing data (exposure to experimental design is a plus)
• Experience with data pipeline management/ETL
• Experience working with customer support or customer insights
  
  

About The Team

The Regional CXA teams have three broad purposes - (1) Own CommOps' data integrity, quality, and metrics definitions and reporting, (2) Advise CommOps leadership's priorities by generating high-value analytical insights, (3) Collaborate with Ops & Product to improve the upstream customer experience on our platform. Our projects are typically broad in scope, which means there is tremendous opportunity to make a huge impact on the business.

For Chicago, IL-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year. For New York, NY-based roles: The base salary range for this role is USD$135,000 per year - USD$150,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year. For New York, NY-based roles: The base salary range for this role is USD$135,000 per year - USD$150,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.