Customer Success Associate

About Tava

If you could spend your time doing something truly meaningful, chances are you’d choose work that could change people's lives for the better. At Tava Health, that's exactly what we do every day. Tava Health is a Series B startup, focused on scaling access to behavioral healthcare. We make meaningful connections between providers and clients accessible and easy by partnering with organizations to bring high-quality mental health care to their employees, members, and communities.

About The Role

We’re looking for a proactive and efficient Customer Success Associate to support our long tail of customer accounts. In this role, you’ll manage a high volume of small to mid-sized customers, ensuring operational excellence, driving adoption, and identifying growth opportunities. You’ll play a crucial role in scaling our success function and delivering impact to customers at every level.

This is a great opportunity for a detail-oriented, analytical individual who is looking to grow their career in customer success while contributing to a meaningful mission.

Responsibilities

Own Customer Relationships

• Manage a large portfolio of small to mid-sized accounts
• Serve as the go-to contact for customers and guide them through their lifecycle
• Build lasting relationships that support long-term value and retention
  
  

Onboarding & Activation

• Support onboarding and implementation to ensure successful customer launches
• Help define and document goals, milestones, and best practices
• Set expectations and prepare customers for ongoing success
  
  

Engagement & Retention

• Monitor usage data, proactively address issues, and drive feature adoption
• Deliver reporting and insights that inform customer strategies
• Support renewal processes and uncover upsell opportunities
  
  

Internal Collaboration

• Collaborate with Sales, Product, Clinical, and Support to meet customer needs
• Provide feedback loops to internal teams to improve experience at scale
• Help build playbooks and scalable tools for success delivery
  
  

Success Measurement

• Track KPIs including engagement, satisfaction, and account growth
• Maintain documentation of progress, risks, and strategic recommendations
  
  

Requirements

Experience & Skills

• 1–3 years in customer success, account coordination, client services, or similar roles
• A Bachelor's Degree in a relevant field
• Strong organization and time-management skills; excels in fast-paced environments
• Comfortable with data analysis and digital tools
• Familiarity with healthcare, benefits, or HR tech is a plus
  
  

Communication & Collaboration

• Clear and persuasive communicator
• Able to manage multiple accounts and prioritize effectively
• Thrives in collaborative environments
  
  

Mindset

• Driven by customer outcomes and continuous improvement
• Curious, detail-oriented, and energized by learning and growth
• Excited to work in a mission-driven startup
  
  

Why You’ll Love Working at Tava

• Competitive salary and stock options
• Free Tava mental health benefit for you and your family
• Medical and dental insurance for you and your dependents
• Monthly HSA contributions
• Generous PTO and paid holidays
• Paid parental leave
• Work from home flexibility
• Weekly team lunches
• Opportunity to shape a growing company and culture
  
  

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• For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah.
  
  

Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.

All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses.

Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at [email protected]

Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.