Customer Service Specialist

About GoodLeap

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Under the supervision of the Servicing Manager, the Customer Service Specialist role will act as a liaison, provide product/service information, answer inquiries and resolve concerns regarding Goodleap’s consumer finance and mortgage products through incoming phone calls and email.

Essential Job Duties And Responsibilities

• Answer incoming customer calls
• Prepare and send payoff quotes to customers
• Respond to incoming customer emails within target timelines
• Research and resolve complicated customer account issues
  
  

Required Skills, Knowledge And Abilities

• Customer service skills required
• Must be able to adapt to quickly learning new systems
• Excellent computer skills
• Positive attitude and ability to deal with clients at all stages of the process
• Provide solutions for all clients and educate them on our products
• Previous mortgage or consumer finance experience preferred
  
  

Compensation: $ 17.75/HR

Additional Information Regarding Job Duties And Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!