Customer Service Specialist

Description

Job Summary

The Customer Service Specialist will interact with the company's customers and internal team by addressing inquiries and resolving issues, generally providing a higher level of customer support for all products and processes.

Duties & Responsibilities

• Interacts with customers via telephone, email, online chat, or video call to provide support and information on products and processes.
• Ensures that appropriate actions are taken to resolve customer issues and concerns quickly.
• Maintains customer accounts, including recording customer interactions with details of inquiries, concerns, or comments.
• Uses knowledge of a specific product, process, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.
  
  

Required Skills & Abilities

• Excellent communication skills including active listening.
• Skilled at time management and multi-tasking.
• Service-oriented and able to research and resolve customer problems.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, processes, or other area of customer service specialization.
  
  

Education & Experience

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with the product is preferred.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.