Customer Service Rep OMS
O'Neal Steel
Date: 8 hours ago
City: Indianapolis, IN
Contract type: Full time
Duties and Responsibilities
- Provide customer support via web chat, phone and/or email.
- Assist in the preparation of reports and recording keeping regarding E-Commerce sales.
- Assist sales representatives in expediting and follow-up of orders.
- Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.
- Provide support to the sales staff in its effort to give customers the best possible quality and service.
- Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position.
- Proficient in MS Excel, MS Word, MS Outlook.
- Experience with ERP system, preferred..
- Able to work in a high-paced environment.
- Strong organizational skills and attention to detail.
- 2- or 4-year degree, or equivalent experience, required.
- Speak conversational English.
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