Customer Service Manager

Location: Omaha, NE

Employment Type: Full-Time, Non-Exempt

Position Overview

We are seeking a proactive and detail-oriented Customer Service Manager to lead and support our customer service team in Lake St. Louis. This is an exciting opportunity for someone who thrives in a fast-paced, people-focused environment and is passionate about enhancing the customer experience. You'll be responsible for overseeing daily operations, ensuring timely responses to customer needs, and fostering a team-oriented culture.

What We Offer

• Comprehensive Benefits: Medical, dental, vision, and more
• Retirement Savings: 401(k) with company match (if applicable)
• Paid Time Off: Vacation, sick days, and holidays
• Professional Development: Ongoing training and career growth
• Supportive Team Culture: Join a collaborative environment focused on customer success
  
  

Key Responsibilities

• Lead and manage the customer service team to ensure high-quality service and responsiveness
• Schedule and coordinate customer service requests
• Communicate clearly and efficiently with customers through phone, text, and email
• Follow up on missed service payments as needed
• Oversee and review technicians’ daily schedules to ensure optimal coverage and efficiency
• Track customer concerns and escalate unresolved issues appropriately
• Maintain accurate customer records and notes in CRM systems
• Collaborate with other departments to ensure service requests are fulfilled promptly
• Uphold company values through professionalism, teamwork, and a positive attitude
  
  

Qualifications

Required:

• 2–3 years of customer service experience, preferably in a service-based industry
• High School Diploma or GED
• Strong communication and organizational skills
• Proficient with Microsoft Office and scheduling tools
• Ability to manage multiple priorities in a fast-paced environment
• Positive, team-oriented mindset
  
  

Preferred

• Experience in the lawn care, irrigation, or landscaping industry
• Familiarity with ServiceTitan or similar software
  
  

Schedule & Additional Requirements

• Monday to Friday, 8:00 AM – 4:30 PM
• Occasional Saturdays may be required
• This position is on-site in Omaha, NE.
• Applicants must be authorized to work in the United States and be able to provide documentation to verify eligibility
  
  

Ready to Apply?

If you're passionate about providing top-tier service, enjoy working with a great team, and want to build a career with a company that values your contributions — apply today and let's grow together!