Customer Service Agent for an Entertainment and Events Company

F9345

Requirements

At lease 2 Years of Experience

Software/platforms required: Freshdesk, AgoraPulse, Reputation, Ticketure, MS Teams

Requirements

Ability to quickly and efficiently answer customer queries with confidence and as accurately as possible

Superb Written Communication Skills

Competent and have good comprehension skills

Attention to detail

Can work with minimal supervision

Responsibilities

Support requires agents to communicate with customers via email and chat

• Refund
  
  

Change of time and date

late entry

Request to send copy of ticket

VIP tickets

• Dispute
  
  

Responsibilities

The customer service agent is responsible for helping customers with questions or concerns regarding event details and purchased items (tickets, VIP packages, and merchandise). They provide professional, timely, and accurate responses to customers via email

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!
  
  

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.