Customer Service Agent for a Global Sport and Entertainment Network
LTVplus
Date: 12 hours ago
City: Brandon, FL
Contract type: Full time
F756
Description
A leading global sports and entertainment network is seeking flexible Customer Support Agents to join our team.
In this role, you'll be crucial in ensuring our customers receive exceptional care, especially during our peak seasons. We're looking for individuals who can quickly adapt, think critically, and provide top-notch support to our diverse customer base. If you're a sports fan, that's a definite plus!
Requirements
Fluent in English
Critical Thinking
Meticulous
Attention to Details
Tech Savvy
Interest or knowledge of sports
Responsibilities
Support tasks on Zendesk related to technical issues, subscription issues, and content enquiries.
Filing bugs via Jira
Nice to have
Experience or knowledge of media and entertainment
Working conditions
M-F 9 AM - 6 PM SGT for first month (subject to change, but will remain in SGT)
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
Your First 30-60-90 Days at LTVplus: What to Expect
Description
A leading global sports and entertainment network is seeking flexible Customer Support Agents to join our team.
In this role, you'll be crucial in ensuring our customers receive exceptional care, especially during our peak seasons. We're looking for individuals who can quickly adapt, think critically, and provide top-notch support to our diverse customer base. If you're a sports fan, that's a definite plus!
Requirements
Fluent in English
Critical Thinking
Meticulous
Attention to Details
Tech Savvy
Interest or knowledge of sports
Responsibilities
Support tasks on Zendesk related to technical issues, subscription issues, and content enquiries.
Filing bugs via Jira
Nice to have
Experience or knowledge of media and entertainment
Working conditions
M-F 9 AM - 6 PM SGT for first month (subject to change, but will remain in SGT)
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Your First 30-60-90 Days at LTVplus: What to Expect
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