Part-Time Customer Service Agent for an Astrology Company

MRF: F772

Is This YOU? Then We Want to Meet You!

• You have 2+ years of experience in customer support, ideally with an e-commerce or marketplace background.
• You're a strong writer with excellent written English and a friendly, clear tone.
• You’re detail-oriented, reliable, and can work independently without needing step-by-step instructions.
• You're comfortable handling billing-related questions and using platforms like Freshdesk, Zendesk, or HelpScout.
• You can provide support across weekdays and weekends during 8 AM – 5 PM PST.
• Bonus points if you’re into horoscopes, astrology, or all things mystic—no expert knowledge required, just curiosity and vibe!
  
  

If this sounds like you, we’d love for you to join our support team! Who We Are: At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To:

• Provide email-based support, responding to customer inquiries and concerns via Freshdesk or similar tools.
• Handle Tier 1 billing-related and light technical support questions.
• Perform app review moderation, filtering out inappropriate content.
• Tackle back-office tasks and light admin work when ticket volume is low.
• Deliver customer support that feels personal, thoughtful, and on-brand.
  
  

Tech Checklist – Gotta Have It!

• Ticketing systems: Freshdesk, Zendesk, or HelpScout
• Comfortable navigating payment-related platforms
• Strong written communication and a keen eye for detail
  
  

Apply now and let’s make order magic happen!

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.