Customer Experience Representative

Take Your Career to the Next Level - Join PCF Construction Group as a Project Coordinator!

Job Title: Customer Experience Representative

Company Name: PCF Construction Group

Salary: $20-$30 per hour, depending on performance.

Full Job Description

The Customer Experience Representative serves as the first point of contact for our valued customers, ensuring a seamless and positive customer journey. This role requires availability on Saturdays and Sundays, with opportunities to pick up additional hours during the week. You'll be responsible for answering customer inquiries, scheduling consultations, and maintaining accurate records to support our sales and service teams.

As a member of our Call Center Team, you'll play a vital role in booking appointments, answering questions, and creating great first impressions for potential clients. This position offers a guaranteed hourly base pay plus bonus opportunities, with no cold calling or sales involved.

Who We Are

PCF Construction Group is a leading provider of outdoor living spaces in the PNW. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is passionate about providing top-notch support and ensuring customer satisfaction at every touchpoint.

Responsibilities Include But Are Not Limited To

• Handle customer inquiries via phone, email, and chat, providing accurate, timely, and professional responses.
• Book appointments for project consultants and coordinate schedules effectively.
• Educate customers about products and services, highlighting features and benefits.
• Maintain and update customer records using CRM tools.
• Collaborate with internal teams to resolve customer issues and improve overall satisfaction.
• Assist with scheduling and sending pre-appointment materials to customers.
• Track and manage follow-ups, ensuring effective communication with customers and team members.
• Support marketing efforts by conducting research and sending targeted outreach materials.
• Provide additional support to call center operations, including appointment confirmations and customer follow-ups.
  
  

Qualifications

• High school diploma or equivalent; some college preferred.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM software and Microsoft Office tools (Word, Excel, Outlook).
• Ability to multitask and handle challenging customer situations professionally.
• Flexibility to work evenings, weekends, and additional hours as needed.
• Ambitious, money-motivated, and eager to learn and grow in the role.
• Previous customer service or call center experience is a plus but not required.
  
  

Benefits

• Competitive salary commensurate with experience.
• Guaranteed hourly base pay ranging from $20-$30 per hour, depending on performance.
• Bonus and commission opportunities with uncapped earning potential.
• Comprehensive health, dental, and vision insurance plans.
• 401K plan with employer matching.
• Paid time off and vacation days.
• Professional development and growth opportunities.
• Collaborative and inclusive work environment.
• Employee discounts on company products/services.
• Recognition and rewards for exceptional performance.
  

Schedule

• This role requires availability on Saturdays and Sundays, with opportunities to pick up additional hours during the week
• Onboarding: Initial training may require more days in-office
  
  

Work Location:

• In-office requirement: This is not a remote position; out-of-state applicants should not apply.
  
  

Join PCF Construction Group and be part of a growing team that values professionalism, innovation, and exceptional customer service. Apply today to start your journey with us!

People Come First Construction Group LLC is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status. We are committed to creating an inclusive environment for all employees.