Customer Care Specialist (Call Center)
Valley Bank
Date: 1 week ago
City: Wayne, NJ
Contract type: Full time
Responsibilities include but are not limited to:
- Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.
- Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
- Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
- Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
- Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
- Responsible for achieving individual sales, referral and service quality goals.
- Develop referrals from prospects calling to inquire on bank products and services.
- Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Nurse Practitioner
Synectics Inc.,
Wayne, NJ
1 week ago
Job DescriptionConduct comprehensive patient assessmentsDevelop and implement individualized care plansCollaborate with a multidisciplinary team of healthcare professionalsOrder and interpret diagnostic testsProvide education on lifestyle modifications, nutrition, and stress managementFoster a positive and collaborative patient-provider relationshipWork closely other providers, leading a skilled multi-specialty team committed to high-quality patient care and practice advancement.Provide patient treatment, supporting research, education, and the implementation of...
Quality Engineer II (Wayne, NJ)
Getinge,
Wayne, NJ
1 week ago
With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.Are you...
Sr. Supply Planner - Wayne, NJ
Getinge,
Wayne, NJ
3 weeks ago
With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.Are you...