Community Administrative Assistant

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Community Assistant position is an important position on our team. This position will assist with phones, registering new residents and providing customer service to homeowners who visit the HOA office. This position will report to the Assistant General Manager and will provide secretarial support to members of the Association staff. It is critical that our team provides friendly and customer service, approach with our residents.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meets with residents, take trouble calls, direct residents to outside agencies when required.
• Must be able to calm an upset resident, not take verbal attacks personally and to be professional at all times.
• Accept and review Home Improvement Applications.
• Process courtesy notice for lighting violations.
• Conference room setup and tear down.
• Assist with inventory of office supplies.
• Monitor HOA bulletin board.
• Check mail daily.
• Create and/or maintain spreadsheets to keep track of notices.
• Scan and file documents into member files, daily.
• Review and maintain electronic submissions (forms) as necessary, such as informed consent waivers, email consent, and age verification form.
• Other duties as assigned
  
  

QUALIFICATIONS:

• Must be able to read, comprehend and follow oral and written instructions.
• Ability to write correspondence and respond to complaints and inquiries in a coherent and readily understood manner.
• Ability to work as a team player in a professional environment.
• Proficient in Microsoft Office products Word, Outlook and Excel.
• Ability to maintain effective working relationships with homeowners and resolve conflicts and problems courteously and tactfully.
• Ability to multi-task in a fast-paced environment with minimal supervision.
  
  

Education & Experience

• High School Diploma or GED Required
• 0-3 Years of directly related or closely related experience
  
  

Working Conditions

• Typical office environment
• Frequent social interaction
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach

above shoulders with hands and arms in order to file a variety of documents; use hands and fingers

to input data to information system; and talk or hear in order to gather and provide information on

departmental processes. The employee is often required to sit in order to process information and

conduct data entry activities.

ENVIRONMENTAL DEMANDS

Work is performed in a climate-controlled office without exposure to adverse environmental

conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise

extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or

pathogenic substances.

Rate of pay: $22.00 an Hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.