Coaching and Education Associate

Job Description

GPB Product Office – Coaching and Education Associate

About The Team

The Global Private Bank (GPB) Product Office is defining the process by which the GPB business delivers great client experiences and business outcomes through product delivery. We are a group of organizational change leaders and product coaches supporting our most critical products and business initiatives across GPB in adopting a product-first mindset utilizing the Product Operating Model. We coach both senior leaders and individual product teams (each comprised of Product, Technology, Design) on organizational design, agile and product best practices, product discovery and design, and team building. The team also defines best practices, tools, training, and communications to drive the successful implementation of the Product Operating Model (POM) across GPB.

Job Description

The Coaching and Education Associate will be instrumental in driving various leadership-level coaching and education initiatives that support GPB’s ongoing transformation, offering significant opportunities for professional growth and the chance to make a lasting impact within a dynamic, innovative environment. In this role, you'll develop strong organizational skills and attention to detail while managing multiple tasks simultaneously. You will collaborate closely with the leads of the Coaching, Broad Education, and Assessments streams to enhance the customer experience, ensuring the timely creation and submission of impactful presentation materials. Your contributions will include documenting key notes and actions from sessions and driving them to completion, as well as facilitating effective communication with stakeholders. Moreover, you will assist in preparing and reviewing materials for meetings and events, positioning yourself for advancement within the Product Office as we continue to evolve and innovate.

Job Responsibilities

• Transform Data into Actionable Insights: Leverage your analytical skills to produce insights that drive impactful decisions, partnering closely with product coaches to create high-quality, data-driven presentations on time.
• Elevate Education and Events: Prepare attendees for success by ensuring they are fully equipped before sessions. Facilitate engaging meetings and training, documenting key takeaways and driving follow-up actions to completion.
• Craft Compelling Executive Summaries: Highlight the impact of major initiatives in concise executive summaries and contribute to presentations that resonate with senior stakeholders, enhancing communication value.
• Enhance Stakeholder Communication: Act as a bridge between the Product Office and senior stakeholders, reflecting their perspectives in communications about evolving expectations and key changes.
• Drive AI/ML Innovation: Collaborate with the team to embrace an AI/ML-first approach, streamlining processes and eliminating tedious tasks to focus on what truly matters.
  
  

Required Qualifications, Capabilities And Skills

• BS/BA degree or equivalent experience
• Ability to operate independently and develop solutions with occasionally ambiguous requirements
• Experience working across multiple projects, managing deadlines and stakeholders
  
  

Preferred Qualifications, Capabilities And Skills

• 1-3 years of consulting experience and/or exposure to product or agile coaching
• Experience in evaluation and improvement of organizational structure, operating models, or processes
• General understanding of software development methodologies and practices at scale (e.g., SAFe)
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans