Clinical Triage Specialist
Eye Health America
Date: 2 days ago
City: Bradenton, FL
Contract type: Full time
Remote
Description
Eye Health America is looking for a trained ophthalmic technician who would like to apply their clinical knowledge to help patients in a hybrid remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.
Job Responsibilities
As a team member at Eye Health America, you'll enjoy:
Eye Health America is looking for a trained ophthalmic technician who would like to apply their clinical knowledge to help patients in a hybrid remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.
Job Responsibilities
- Take inbound patient calls related to:
- Prescription questions
- Pre-surgical and post-surgical questions
- Adverse events related to surgeries and prescriptions
- Triaging emergent eye issues and scheduling urgent appointments
- Place outbound calls related to:
- Patient voicemails with clinical questions
- Directives from in-clinic providers and staff on clinical communication to patients
- Patient educational programs
- Input and maintain accurate and up-to-date patient records, including demographic information
- Serve as an advocate for patients, addressing their concerns and ensuring their needs are met
- Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA)
As a team member at Eye Health America, you'll enjoy:
- Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
- Matching 401(k)
- Wellness Program
- Paid Vacation & Holidays
- Training/Advancement opportunities
- COA certification required.
- Phone triage experience preferred.
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