Clinical Support Specalist

Job Summary

The clinical support specialist responds to patient inquiries, assists with appointment scheduling and confirmation, and assists clinicians with all office needs. This role is responsible for maintaining clinical files and documents while maintaining patient confidentiality at all times.

Duties And Responsibilities

• Update and maintain patient medical records, including visit details, insurance and contact information.
• Service patient after visit with appropriate paperwork, schedule follow-up appointment, send out medical records as requested, and answer any patient inquiries.
• Work closely with clinical team lead to ensure smooth patient flow in the operational areas.
• Maintain exam rooms to appropriate regulatory standards.
• Maintain patient confidentiality.
• Receive incoming phone calls and distribute messages appropriately.
• Maintain fax machine, assist users, and retrieve and route incoming faxes.
• Audit new patient charts.
• Work as a team to replenish exam room and clinical supplies, including office supplies for designated area.
• Maintain the chart files.
• Assist providers with scheduling/appointment needs.
• Perform other duties as assigned by manager.
  
  

Requirements And Qualifications

• Associates degree preferred; HS Diploma or GED required.
• 1+ years medical office experience preferred.
• 1+ years customer service experience required.
  
  

Physical Demands

• Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.
• Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
• Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.
• Occasional standing and walking required.
• Occasional lifting and carrying items weighing up to 10 pounds.
  
  

Benefits

We offer a comprehensive benefits package that includes health (with employer contribution), dental, and vision insurance, employer paid base life, and other voluntary benefits*. Time off benefits include paid combined time off (CTO) and seven paid holidays, plus a floating holiday after one year of service. Retirement benefits include a 401(k) with company contribution and profit sharing after one year of service. Qualified team members become eligible to participate in medical benefits on the 1st of the month following date of hire, and retirement benefits after 90 days.

We also provide professional development opportunities, flexible work schedules, wellness incentives, healthy vending options, and relaxed dress code on Fridays. Our community-focused culture encourages participation in local events, fundraisers, and causes chosen by our team. We are committed to providing our employees with the resources they need to thrive both personally and professionally.

• Other voluntary benefits include Voluntary Short Term Disability, Long Term Disability, Critical Illness, Accident Insurance, Supplemental Life Insurance, and legal and identity protection and pet insurance.
  
  

Who We Are

Excelsior Orthopaedics is a multi-specialty orthopedic practice that has been providing comprehensive care since 2002. We have multiple locations throughout the Western New York region and a free-standing ambulatory surgery center, Buffalo Surgery Center. Excelsior Orthopaedics offers a suite of in-house services including general orthopaedic evaluation and treatment, podiatry, physical & occupational therapy, nutrition counseling, sports training, outreach athletic training, orthopaedic express care, imaging, durable medical equipment, and an outpatient total joint program. Buffalo Surgery Center provides surgical and procedural treatments for orthopaedic, pain and spine, podiatry, total joint replacement, and gastrointestinal patients. Our mission is to transform the lives of our patients by restoring function and enhancing quality of life. We are committed to innovative care that is driven by patient needs and supported by the most skilled, experienced team in Western New York.

The pay range for this position is determined based on several factors, including the candidate’s years of experience, qualifications, training, licenses, designations, and the overall market conditions.

This job description does not state or imply that the duties and responsibilities listed are the only ones required of this position. Team members in this role will be required to perform other job-related duties at the discretion of the employer and may have additional duties assigned as necessary.

Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.