Store Operations Administrator

Customer Service – Retail Store Admin Opportunity- Amherst

Job Title: Store Operations Administrator

Location: Amherst

Reports To: Store Manager

FLSA Status: Non-Exempt

Job Summary

Responsible for managing the daily operations of the Bassett Home Furnishings retail location, so that the store’s financial objectives, customer experience, and daily tasks are consistently achieved. The Store Operations Administrator works with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions, Ensuring adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.

Necessary Experience/skills/education/abilities

• Retail experience is a plus, but not required;
• Conflict and problem resolution skills;
• Organizational and time management skills;
• Commitment to Bassett’s Vision and Values at all times;
• Valid driver’s license and a maintained clear and safe driving record;
• Work as a team with an enthusiastic attitude;
• Effectively communicate with customer, co-workers, and management;
• Read, understand and write the English language;
• Utilize Windows based software, including Word and Excel;
• Navigate and utilize applicable Bassett systems;
• Occasionally lift and/or pull up to 25 pounds;
• Occasionally bend or reach overhead;
  
  

Essential Functions

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
• Assist with sales order entry auditing using the daily transaction report.
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• Scheduling customer deliveries, service calls and conducting customer satisfaction surveys.
• Processing service orders and maintain communication with customer on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
• Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned;
• Maintain satisfactory time and attendance.
  
  

Benefits Include

• Paid training
• Health/Dental/Vision coverage
• Life Insurance
• 401(k) plan with company match
• Tuition assistance
• Paid time off
• Generous Employee Discounts
• Work in a State-of-the Art Showroom
• Opportunity for growth and advancement.
  
  

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

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