Client Experience and Marketing Director

Responsive recruiter

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
  
  

At Waxing the City, our mission is to create the most exceptional client experience and to build relationships with the community we serve.

Overview

We are seeking a proactive and people-focused Client Experience and Marketing Director to manage and enhance the overall client journey, as well as drive community engagement, manage local partnerships, and uphold brand standards for client experience. This is a highly visible role ideal for someone who is detail-oriented, confident in outreach, and excited about growing within a small, but mighty team. This role reports directly to the studio owner and serves as a key player in business development and client retention. It is also a launching pad into a potential General Manager position as the studio grows.

Key Responsibilities

• Partner with studio personnel to create exceptional client experiences
• Nurturing relationships with clients to understand their needs and preferences
• Identifying opportunities to improve client experience and streamline processes
• Build and maintain relationships with local businesses, influencers, and organizations
• Plan and execute offsite events, brand activations, and promotional campaigns
• Represent Waxing the City at community events, campus outreach (Gig 'em!), and pop ups
• Oversee local social media content and community-facing communications
• Ensure the studio environment consistently reflects brand standards (cleanliness, presentation, signage, merchandising, etc.)
• Support appointment flow during peak hours and manage retail presentation
• Track and follow up on new leads and promotional activity
• Collaborate with the studio owner to measure success of marketing campaigns and events
• Contribute to strategies for client acquisition and retention
  
  

Who You Are

• Outgoing, organized, self-motivated, and driven by results
• Experienced in client service, marketing, community outreach, event planning, or retail/hospitality
• Confident working independently and taking ownership of tasks
• Strong communication and interpersonal skills (in person, over the phone, and via email/social)
• Excited by the opportunity to grow into a leadership position
• Bonus: Familiarity with the beauty or wellness industry is a plus
  
  

What We Offer

• Competitive hourly pay
• Flexible schedule
• Clear path to career growth within the studio
• Direct mentorship from the studio owner
• Opportunity to shape the brand's local presence in the College Station community
  
  

Our Core Values

• Emphasis on People
• Outstanding Client Service
• Compassion & Caring
• Community Partnerships
  
  

Compensation: $37,500.00 - $40,000.00 per year

WAXING THE CITY CAREERS

At Waxing the City, we are passionate about helping our clients look and feel their best. To do that – we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education – our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist. The word cerologist is derived from “cera” (Latin for wax) and “ologist” (to indicate their level of expertise).

We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.

We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.